IT Service Desk Analyst

5 days ago

Central Region, Singapore Michael Page International Pte Ltd Full time $40,000 - $80,000 per year

Provide 1st & 2nd level technical support by troubleshooting, resolving IT issues, and ensuring timely service delivery to end-users

Client Details

Our client is a global law firm providing high-impact legal advice, client exposure, and strong career development in a supportive, inclusive culture headquartered in Singapore.

Description

  • Deliver first-line technical support (phone/email) and occasional deskside assistance, ensuring timely incident resolution and request management.
  • Log, track, and escalate tickets, coordinating with 2nd/3rd line teams and ITIL process functions when required.
  • Act as a key communication link between users, regional IT officers, training teams, and global support teams.
  • Maintain strong customer relationships by keeping users updated, meeting agreed service levels, and providing guidance to colleagues when needed.
  • Develop knowledge of business operations to improve service delivery and contribute to continuous improvement.

Profile

  • Bachelor's degree in IT or equivalent experience.
  • At least 4 years' IT experience in 1st level support.
  • Strong knowledge of Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
  • Familiarity with ITIL practices and experience supporting professional services in a demanding business environment.
  • Excellent organisational, problem-solving, and decision-making skills, with the ability to perform under pressure.
  • Strong customer service focus, clear communication (verbal and written), and proven ability to work effectively in global teams across cultures.
  • Enthusiastic, credible, and self-motivated with a passion for technology and a commitment to continuous improvement.

Job Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Winson Low (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

  • Service Desk Analyst

    2 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,000 - $7,000 Per Month **Date Posted** 13 hours ago Additional Details **Job ID** 4922 **Job Views** 1 Roles & Responsibilities Role and responsibilities The **Service Desk Analyst** is accountable for supporting and maintaining the following areas: - Provide 1st...

  • Service Desk Analyst

    7 days ago

    Central Singapore ALLEN & OVERY LLP Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $3,000 - $5,500 Per Month**Date Posted** - 22 hours agoAdditional Details **Job ID** - 129476**Job Views** - 81Roles & Responsibilities **Allen & Overy** Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and...

  • Service Desk Manager

    5 days ago

    Central Region, Singapore NCS Pte Ltd Full time $80,000 - $120,000 per year

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Service Desk Analyst

    1 week ago

    Central Singapore ST ENGINEERING ADVANCED NETWORKS & SENSORS PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $2,300 - $3,500 Per Month**Date Posted** - 7 hours agoAdditional Details **Job ID** - 129080**Job Views** - 24Roles & Responsibilities **Responsibilities**: - Monitor enterprise IT network and server system - Single point of contact with customers/users, resolver groups, third...

  • Senior Operations Analyst

    4 days ago

    Central Singapore Albemarle Corporation Full time

    Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our...

  • Customer Service Officer

    5 days ago

    Central Region, Singapore SAFRA National Service Association Full time $2,000 - $3,000 per year

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOHSingaporean or Singapore Permanent Resident onlyResponsibilities:- Performs opening of front desk activities.Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). ...

  • Service Desk Specialist

    1 week ago

    Central Singapore PERSOLKELLY Full time

    The Service Desk Specialist **Responsibilities**: - Responsible for Service Desk Voice, Service Request Management, Remote Desktop Support and E-Mail Support. - Oversees the investigation, troubleshooting, resolution, and appropriate escalation of a range of technology-related incidents by ensuring that all incidents and requests are tracked in ITSM Tool....

  • Service Desk Supervisor

    5 days ago

    East Region, Singapore TTI Electronics Asia Pte Ltd Full time $104,000 - $130,878 per year

    The Service Desk Supervisor to oversee daily IT support operations and ensure efficient resolution of user issues. The ideal candidate will bring hands-on technical expertise, strong leadership, and the ability to mentor a team in delivering excellent service to our users.Responsibilities :Supervise and guide the Service Desk team in providing first-level...

  • Service Desk

    5 days ago

    East Region, Singapore Elitez Pte Ltd Full time $26,000 - $60,000 per year

    Service Desk & Infrastructure Engineer (with systems & firewall experience)Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (5-days workweek)Location: Roaming based on request. (Singapore)Salary: $2,600 - $5,000 per monthProbation Period: 6 months (can be shortened based on performance) Core ResponsibilitiesProvide Tier 1–2 support via service desk...

  • IT Service Desk Engineer

    5 days ago

    East Region, Singapore Alphaeus Pte Ltd Full time $3,100 per year

    IT Service Desk EngineerLocation: EastEmployment Type: Contract (12 months, renewable)Working Hours: Monday to Friday, 8.5-hour shiftsMonthly Rotating Shifts:Day Shift: 1:00 PM – 10:30 PMNight Shift: 10:30 PM – 8:00 AMWe are looking for a dedicated and service-oriented IT Service Desk Engineer to provide first-call resolution support via phone and email....