IT Service Desk Analyst

2 weeks ago

Central Region, Singapore Michael Page International Pte Ltd Full time $40,000 - $80,000 per year

Provide 1st & 2nd level technical support by troubleshooting, resolving IT issues, and ensuring timely service delivery to end-users

Client Details

Our client is a global law firm providing high-impact legal advice, client exposure, and strong career development in a supportive, inclusive culture headquartered in Singapore.

Description

  • Deliver first-line technical support (phone/email) and occasional deskside assistance, ensuring timely incident resolution and request management.
  • Log, track, and escalate tickets, coordinating with 2nd/3rd line teams and ITIL process functions when required.
  • Act as a key communication link between users, regional IT officers, training teams, and global support teams.
  • Maintain strong customer relationships by keeping users updated, meeting agreed service levels, and providing guidance to colleagues when needed.
  • Develop knowledge of business operations to improve service delivery and contribute to continuous improvement.

Profile

  • Bachelor's degree in IT or equivalent experience.
  • At least 4 years' IT experience in 1st level support.
  • Strong knowledge of Windows 10, Microsoft Office, VPN, Citrix, Active Directory, Remote Exchange Console, and service desk/call management tools.
  • Familiarity with ITIL practices and experience supporting professional services in a demanding business environment.
  • Excellent organisational, problem-solving, and decision-making skills, with the ability to perform under pressure.
  • Strong customer service focus, clear communication (verbal and written), and proven ability to work effectively in global teams across cultures.
  • Enthusiastic, credible, and self-motivated with a passion for technology and a commitment to continuous improvement.

Job Offer

As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.

To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Winson Low (Lic No: R / EA No.: 18C9065) on Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.

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