Assistant Service Manager

8 hours ago


West Region, Singapore JOBALLY PTE. LTD. Full time $90,000 - $120,000 per year

Assistant Service Manager

· Oversee the service team's daily operations.

· Provide guidance, coaching, mentoring and motivating the team members.

· Supervise and manage service recovery process to drive customer satisfaction level.

· Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.

· Evaluate and monitor of contractors' performance and KPIs.

· Provide service support and propose recommendations and resolve product quality issues for overseas distributors.

· Setting and monitoring of KPIs, budget and cost control.

· Generation of reports.

Requirements

·       Min 8 years of experience in after sales management industry with 3 years in supervisory role.

·       Strong knowledge in Electronics products.

·       Sound knowledge in vendor management and call centre operations.

·       Proficient in MS Office applications.

·       Customer Service oriented.

·       Good interpersonal, negotiation, presentation, and communication skills.

·       Strong analytical skills – able to demonstrate logical thought process, meeting customer demands and expectations.

·       Strong in project management and able to work under pressure in a fast pace environment.

·       Able to travel as and when required

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R Woo Kum Yoke)


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