Front Desk Supervisor
2 days ago
Front Desk Supervisor
Job no: 513929
Work type: Full Time
Location: Singapore
Under the general guidance of the Front Office Manager, the Front Office Supervisor position is an entry-level supervisory position that is responsible for leading the Front Desk operation ensuring and maintaining a consistently high standard of customer service. This position will be responsible for checking guests in and out at the front desk, and maintaining the smooth flow of front desk services according to the standards of the Hotel.
The key responsibilities of the Front Office Supervisor include but are not limited to:
- Lead and direct the team to ensure the smooth operation of Front Desk functions.
- Participates in training of all Front Desk associates; acts as a resource to associates.
- Checks guests in and out of the hotel; Performs daily Front Desk Agent duties
- Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel
- Monitors the registration against in-house guests; Maintains smooth operation of the front desk
- Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments
- Resolves guest and associate complaints and issues
- Communicates clearly with Duty Manager of daily regime at the Front Desk
- Will include rotation into the Night Manager position (graveyard shifts)
- Understands the need and willingness to work in other related departments during peak periods as required (i.e. Club Lounge, Service One, Reservations and Concierge)
- Maintain professional business confidentiality as required.
- Ensures duties on task list are completed; Performs other related duties as required
Advertised: 27 Feb 2018 Singapore Standard Time
Applications close:
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