Operations Support Analyst

6 days ago


Singapore Rapsys Technologies Pte. Ltd Full time $90,000 - $120,000 per year

Job Summary:

We are seeking a proactive and detail-oriented Operations Support Analyst to provide day-to-day infrastructure and application support for a data-intensive analytics platform. The role involves ensuring platform stability, resolving production issues, and supporting end users across various business functions.

Key Responsibilities:

  • Provide daily operational support for analytics platforms and related infrastructure.
  • Monitor system performance, troubleshoot issues, and ensure timely resolution of production incidents.
  • Collaborate with development and infrastructure teams to implement fixes and enhancements.
  • Support end users with application-related queries and technical issues.
  • Maintain documentation for operational procedures, incident resolutions, and system configurations.
  • Participate in deployment activities and post-deployment validations.
  • Ensure adherence to SLAs and compliance standards.

Requirements:

  • 3–5 years of experience in IT operations, application support, or infrastructure support.
  • Familiarity with data platforms, cloud environments (e.g., AWS, Azure), and monitoring tools.
  • Basic scripting or automation skills (e.g., Python, Shell, PowerShell) is a plus.
  • Strong problem-solving and communication skills.
  • Ability to work in a fast-paced, data-driven environment.

Job Type: Contract

Contract length: 12 months

Experience:

  • Operations Support: 3 years (Required)
  • infrastructure support: 1 year (Required)
  • IT operations,: 1 year (Required)
  • cloud environments: 1 year (Required)


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