Operations Support Analyst

4 weeks ago

Singapore Nicoll Curtin Full time

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Recruitment Consultant at Nicoll Curtin - Software Engineering, Cloud, Automation

Operations Support Analyst – e-HR (Authorizations & Workflow)

We are seeking an Operations Support Analyst to provide expertise in authorization, access controls, and workflow management for the e-HR system. This role involves supporting operations, troubleshooting issues, and ensuring compliance with security and audit requirements.

Key Responsibilities

  • Provide consultancy to users on authorization, workflow, and access control changes.
  • Coordinate with stakeholders and vendors to troubleshoot and resolve authorization/workflow issues.
  • Manage requirements gathering, solution evaluation, documentation (e.g., Authorization Matrices, Technical Designs), and conduct UAT.
  • Update structural authorization profiles to reflect organizational changes.
  • Perform day-to-day operational support, ticket resolution, and escalation for SAP, Windows, WebLogic, and Database access rights.
  • Monitor and maintain authorization processes, including batch jobs for automated provisioning and deprovisioning.
  • Support audits, perform risk assessments, and ensure compliance with SOD and least-privilege principles.

Qualifications & Skills

  • 2 years of experience in an IT operations/support role.
  • Diploma/Degree in Computer Science, Information Systems, Engineering, or equivalent.
  • Proficiency in SQL and Microsoft Office tools is a must.
  • Knowledge of SAP HCM , user provisioning, indirect role assignment, and security audit logs will be a big plus.
  • Strong problem-solving, communication, and coordination skills.

Due to onboarding timelines, this role is only open to Singaporeans.

This is also a 1-year initial contract role (renewable) with permanent visibility.

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Contract
Job function
  • Job function Information Technology
  • Industries Staffing and Recruiting

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