Operations Support Analyst

5 days ago

Singapore Thatz International Pte Ltd Full time

**Operations Support Analyst**

Job Title: Operations Support Analyst

Work Location: Central, Singapore

**About the Job**

**Primary Responsibilities**:
1. Provide technical support to end users on various technical issues and problems relating to hardware and software.

2. Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.

3. Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.

4. Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.

5. Able to identify interdependencies when analysing problems and developing creative solutions with supervision.

6. Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.

**Job Requirements**:
1. Diploma or Degree in Computer Engineering/Computer Science or any related field

2. Prior experience in technical support and usage of ticketing systems

3. Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders

4. Familiar with the ff technologies:

- Tableau
- Talend
- MS SQL
- MS Dynamics
- Salesforce

5. A team player

6. Resourceful, adaptable and able to work with mínimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment

7. Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel

**What’s in it for you?**

It’s important each and every employee feels they are supported and can complete their life’s best work today and in the future. We are investing in each person not only with competitive compensation, but also with industry benefits and perks. A few ways we support our employees is by offering:
1. Competitive Salary

2. H&S Insurance Coverage

3. Annual Leave and Medical Benefits

5. Community and sustainability support

6. Other benefits

**The key objective of this role**:
To deliver an Awesome User Experience through result-oriented outcomes with friendly service disposition...we call it **Thatz Way**

**ARE YOU THATZ ONE?**

Get in touch
- Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

Best wishes for your job search

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and get rewarded.
- STAY SAFE AND HEALTHY TAKE CARE_

**Job Types**: Full-time, Contract

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person
- Health insurance

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