Operations Support Analyst

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Handling of operation processes including order placement & contracting for Mutual Fund & Fixed Income Securities.
- Liaise with other processing teams within Regional Investment Operations to ensure end-to-end smooth processing.
- Ensure that the day-to-day processing of orders is completed smoothly adhering to the cut off times.
- Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction.
- Timely handling of transactions and exceeding the Service expectation with internal clients.
- Detailed oriented to handle the large volume of daily transactions.
- Able to work under time pressure.
- Able to work amicably with others in the team to ensure work is completed smoothly.
- Regional Investment Operations (RIO) is a Center of Excellence (COE) for Wealth Management Operations supporting Regional Consumer Bank.
- The department does processing for Mutual Funds, Fixed Income, & Equities.
- There are several processing functions such as Order Placement, Settlements, Asset Servicing, Maintenance and Pricing functions.
- Job Description:

- Support the Mutual Funds / Bonds / Structured Notes / Equities related processing for Asia Pacific Countries
- Handling of operations processes including order placement, entry posting, account reconciliation
- Ensuring quality processing and adherence to Citi Policies and Controls
- Liaison with other processing teams in RIO, Product team and country operations teams located in countries supported by the department
- Ensure that the day to day processing of orders is completed smoothly adhering to the cut off times
- Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction
- Timely handling of large volume of transactions and exceeding the Service expectation with internal clients.
- ** Qualifications**:

- Bachelors degree or relevant
- Ability to work in diverse environments and cultures
- Minimum 1 to 2 year’s work experience preferably in operations
- Knowledge of investment products especially around Mutual Funds and Fixed Income Securities
- Responsible, organized and ability to work under pressure and multi-task in a fast paced environment with tight deadlines
- Provide high quality service to internal customers
- Articulate with strong communications skills both written and spoken
- Good Team Player
- May need to work on Singapore Public Holidays
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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