Senior Operations Manager
1 week ago
Responsibilities:
- Oversee day-to-day operations across all outlets to ensure efficiency, service quality, and profitability
- Develop and implement standard operating procedures (SOPs)
- Lead and coach Area Managers / Store Managers to drive business performance
- Monitor KPIs, sales performance, and cost control across branches
- Coordinate cross-department collaboration (Marketing, HR, Supply Chain, Finance, etc.)
- Handle expansion planning, new store openings, and operational optimization
Requirements:
- Proven experience in multi-store operations management within chain businesses, such as F&B (e.g., Starbucks), clinics, retail chains, or similar industries
- Experience managing approximately 20 outlets, with strong leadership and communication skills
- Prior experience in scaling operations or supporting rapid expansion is a strong advantage
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