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Call Centre Agent

2 weeks ago

Jurong Town, Singapore J P Infotech Private Limited Full time $42,000 per year

Experience :Min 1 Year in /Call Center
Shift:Rotational Morning and Rotational Afternoon
Location:Changi,Jurong(Location cannot be chosen)
As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:
- Meeting KPIs without compromising service quality.
- Ensuring accuracy and compliance in handling customer requests.
- Cross-selling the Bank's products and services.
- Migrating customers to the Bank's digital platform.
- Adhering to professional standards of behavior and conduct.
- Flexibility in work deployment to meet business needs.
- Supporting Operations in resolving customer follow-ups and transactional requests.
**Minimum Educational Level**:
- Diploma
- Min Higher NITEC
**Job Type**: Contract
Contract length: 12 months
**Salary**: Up to $3,500.00 per month
**Experience**:
- Call center: 1 year (required)