Call Center Executive

2 weeks ago

Jurong, Singapore BGC Group Pte Ltd Full time

**The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to**:

- Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
- Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
- Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
- Assisting residents with community appointment related requests
- Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
- Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
- Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

**Requirements**:

- At least Diploma qualification
- 1-2 years of experience working in healthcare industry
- Positive attitude with a customer experience mindset
- Highly independent, self-motivated and collaborative in team setting
- Good interpersonal communication and writing skills
- Highly adaptable and good situational judgement
- Experience in call centre or service line will be advantageous
- Ability to speak various languages will be advantageous
- Open to work extended hours eg weekends (IF NEEDED)

**Others**
- Jurong
- 5 days a week, office hours

**Job Type**: Permanent

**Salary**: $3,500.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- healthcare: 1 year (preferred)

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