Customer Service Executive Assistant
2 weeks ago
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.
About our Line of Business - eServ
Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.
Together, We Can Make A Significant Impact
This candidate will need to deliver services as required and meeting Key Performance Indicators (KPIs). This will require a committed, resourceful self -driven individual who is highly customer orientated, write and speak well, result and process orientated, detailed and meticulous, anticipatory in identifying gaps and problem solving, own issues arising especially for the more complex cases and issues to achieve efficient, quality and timely delivery of the services.
Be Part of Our Success
- You will work as part of a team to provide customer service, to receive and manage the queries, requests and feedback
- Support and track submission of reports (including medical reports), update systems, identify cases of delays and to take timely follow up actions.
- Receive and accurately process medical reports and related documents, including scanning and updating records in a timely manner.
- Track and identify any delays and take appropriate follow up actions.
- Liaise with various internal and external parities for timely follow up.
- Identify cases that require further medical reviews and track the milestones, take appropriate actions to identify and expedite cases that have experienced delays or lapses and/or to prevent delays.
- Monitor cases for cessation and resumption of medical reviews and to manage the notifications.
- Receive and manage cases that require change of appointments with internal or external agencies
- Manage cases of requests and appeals, reviewing the background details, engaging the requestor and relevant agencies, prepare submission and make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.
- Provide customer service and respond appropriate to public queries.
- Diploma in any discipline
- IT savvy and good working knowledge of MS Office and other common software
- Excellent interpersonal and communication
- High customer service orientation
- Good command of English (written and spoken).
- Highly Disciplined, detailed and meticulous
- Initiative and proactive
- Analytical with good problem solving skills
- An environment where you will be working on cutting-edge technologies and architectures.
- Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
- Meaningful work and projects that make a difference in people's lives.
- A fun, passionate and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
-
Customer Service Executive
7 days ago
Singapore DN & ASSOCIATES EXECUTIVE SEARCH PTE. LTD. Full timeOur client understands the value of sounds. They are in the business of developing solutions that will enhance the auditory quality of their products for their users. Now, you can hear every sound clearly and comfortably. They are looking for a Customer Service Executive to join their expanding business. Youare responsible for managing customer service...
-
Customer Service Operations Assistant
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Kitchen Assistant
1 week ago
Singapore beBee Customer Full time $2,800 - $4,200About Our Team">We are seeking a dedicated and enthusiastic individual to join our close-knit team. As a member of our staff, you will have the opportunity to work in a fast-paced environment where excellent customer service is paramount.Our team works collaboratively to ensure smooth operations, and we encourage open communication and collaboration. We...
-
Singapore Public Service Division Full time $104,000 - $130,878 per year[What the role is]PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)[What you will be working on]We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.Key ResponsibilitiesHandle...
-
Assistant Membership Services Executive
2 weeks ago
Singapore SAFRA National Service Association Full time**Job Description**: **ASSISTANT MEMBERSHIP SERVICES EXECUTIVE (Partnerships Marketing)** **- 2-Year Contract **HQ, SAFRA Mount Faber The Assistant Membership Services Executive (Partnerships Marketing) will be part of the team spearheading partnerships with merchants (including online) to provide lifestyle and entertainment privileges to our members. This...
-
Customer Service Executive
2 days ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time**Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...
-
Customer Service Assistant or Executive
5 days ago
West Singapore Emprego SG Full time**Location** Singapore, West **Job Type** Full Time **Salary** $1,500 - $2,300 Per Month **Date Posted** 48 minutes ago Additional Details **Job ID** 13776 **Job Views** 1 Roles & Responsibilities **Job Scopes**: - The main work involves use of secretarial skills in editing and sending reports; data entry and verification, maintenance of...
-
Customer Service Executive
2 weeks ago
Singapore EVO GLOBAL SERVICES PTE. LTD. Full time**Job Summary**: Customer Service Executive assist the Facility Management business unit while running the Quality Assurance & Communication function of the company. In this role, you will play a vital part in ensuring customer satisfaction and maintaining high-quality standards across our organization. As the Customer Service Executive, you will assist...
-
Customer Service Assistant/executive
5 days ago
Singapore Pacific Logistics Group Full timeThe Customer Service Assistant/Executive is responsible for coordinating with customers, logistics operators and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers. **Responsibilities**: - Perform system data entries and...
-
Customer Service Lead
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
