LEGS Support Engineer

Job Title

LEGS Support Engineer

You will be responsible for recovering and resolving functional and technical incidents and requests related to both hardware and software systems. When needed, you will escalate issues to the appropriate resolver groups within Amadeus or to third parties involved in delivering the service. Your work will help ensure that customers receive timely and effective support, contributing to a positive and inclusive experience for all.

• Effectively resolve a wide range of application and networking issues to minimize downtime for various end-user support requests arising from our Airport clients. This includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Automated Bag Drop services at the Airport.
• Troubleshoot bag drop in Local Area Network/Wide Area Network (LAN/WAN) environments.
• Coordinate with third-party vendors and escalate issues to appropriate support teams when needed.
• Use diagnostic tools to load, copy, and customize operating system configurations for deployment.
• Provide user data and application recovery, and familiarize end users with basic software, hardware, and peripheral device operation.
• Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner

• Minimum of 5 years' practical experience in IT support or a related field. Ideally at least 2 years at Changi Airport (preferred, not required).
• Relevant Polytechnic, Bachelor's degree or equivalent industry qualification.
• Practical experience in troubleshooting computer networking, hardware, and software issues.
• Experience in mechanical or electrical domains, baggage handling, airport services, or engineering is beneficial.
• Effective communication skills (verbal and written), methodical troubleshooting abilities, motivated and proactive approach, attention to detail, and ability to work independently and collaboratively in a rotating shift schedule (24x7 as required).
• Has ability to work independently and has effective communication skills.

A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.