Desktop and Audio-Visual Support Engineer

2 weeks ago


Queenstown, Singapore Expertise Technologies Pte Ltd Full time $42,000 - $54,000 per year

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide helpdesk, desktop and audio-visual support for organization.

Key Responsibilities:

Helpdesk & Desktop Support (ICT Computing Devices)

· Respond promptly to calls and emails regarding computing device issues.

· Perform 1st-level hardware support to identify and verify problems with ICT devices.

Audio-Visual (AV) Support

· Assist users with AV equipment setup in meeting rooms.

· Configure hardware such as Microsoft Teams Room consoles, cameras, speakers, and displays.

· Provide 1st-level hardware support for AV equipment.

System & Software Updates

· Update virus signature files, Windows OS patches, and other software patches for ICT devices.

· Perform manual patching on devices that do not receive updates automatically.

Device Setup, Installation & Disposal

· Unpack, inspect, and deploy new ICT devices with approved applications; update inventory records accordingly.

· Configure Windows OS, install software and antivirus, and ensure devices are fully patched.

· Support reinstallation and secure disposal of ICT equipment.

Equipment Loan & IT Administration

· Manage the loan pool of ICT devices, AV equipment, and portable storage media.

· Maintain accurate ICT equipment inventory and records.

Requirements:

· Diploma/Bachelor's degree in computer science / information technology or relevant field.

· At least 2 years work experience as a desktop support engineer or support technician.

· Excellent interpersonal skills.

· Excellent problem-solving and multitasking skills.

· Good verbal and written communication skills and ability to interact with other

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $3, $4,500.00 per month

Work Location: In person



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