E-channels Production Support Engineer

2 days ago

Queenstown, Singapore Quess Corp Limited Full time

**Job Information**:
Industry

**Banking**
***

City

**Alexandra Road**
***

State/Province

**Singapore**
***

Country

**Singapore**
***

Zip/Postal Code

**119954**
***- Previous Development or System Administration (Linux, Unix, Oracle) experience preferred, but must be currently operating in an L2 or L3 Support role.Deliver a 1st class Production Support service Channel’s stakeholders
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Drive technical remediation in line with agreed non-functional requirements
- Evidence continual service improvement of processes and tasks (via automation)
- Ensures essential process / procedures are followed and contribute to defining standards.
- Coach and be receptive to coaching to uplift the team’s and your individual knowledge
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

**Requirements**:

- Minimum 7 years of experience working in Banking IT industry support.- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision
- Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- Strong understanding of ITIL methodology

Essential Technical Skill:

- 7+ years’ experience with Distributed Technologies - Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct
- 2+ years on Batch Scheduler (e.g. Control M, Autosys, Cron)
- 2+ years on Host-to-Host File transfer (i.e. SFTP)
- Monitoring tools like ITRS-Geneos, BMC Patrol & Splunk
- Strong automation skills (primarily using Unix Shell scripting or Python)
- Competency in troubleshooting API calls e.g., GET; POST; PUT, HTTP client online, REST-Client, Postman
- 2+ years’ experience supporting Cash & Trade Management platform
- Hands-On experience in writing / debugging scripts, code, and database queries
- Hands on experience in openSSH, SCP, SFTP Protocol
- Software Engineering & Change Management
- Solid understanding of resiliency and redundancy designs
- Interfaces and Messaging systems

Personal Skill:

- Ability to work in a team environment
- Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
- Excellent communication and interpersonal skills with the ability to communicate well at all levels
- Strong problem-solving skills while being process orientated
- Self-motivating and delivery focused individual
- Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner

**Benefits**:
**What we can offer you**
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
- Annual Leave. Medical Leave, Insurance Coverage, Yearly appraisal

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