Technical Support Specialist

1 week ago

Queenstown, Singapore ACKCIO PTE. LTD. Full time

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

**The Job Description**

Ackcio builds reliable industrial IoT solutions to automate the process of monitoring geotechnical and structural sensors across construction, infrastructure, rail and mining. We have clients in over 40 countries across 6 continents. Our business is growing rapidly, and we are looking for a Technical Support Engineer to boost our growth in the Asia market.

**RESPONSIBILITIES**:

- Be the go-to person for clients, helping them get the most out of our products.
- When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
- Suggest ways to improve user experience and get more people using our products.
- Guide clients on the best ways to use our products and how they can get the most value.
- Look for ways to help customers expand how they use our product and offer them more value.
- Share customer feedback and ideas for improvement with the rest of the team.
- Share your product expertise in customer interactions to help them succeed.
- Provide ongoing support to ensure customers continue to succeed with our solutions.
- Represent customer needs and issues to make sure they’re heard across the company.
- Help the sales team by tailoring solutions during pre-sales discussions.

**REQUIREMENTS**:

- A background in technology, computer science, or IT/networking.
- Fluent in English; additional languages are a plus.
- Willing to travel for customer site visits with on-site troubleshooting work if required.
- Excellent communication skills and a friendly attitude.
- Strong problem-solving abilities and quick to learn.
- Ability to handle multiple tasks and meet deadlines.
- A self-starter, both independent and team-oriented.
- Proven track record in customer support and problem resolution.
- Passionate about helping customers succeed.

Pay: $2,500.00 - $4,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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