Business Support Analyst
18 hours ago
Job Introduction
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Oversee and implement customer service quality assurance standards and processes
- Push for process simplification, standardization and automation for Operation functions
- Monitor operational tasks by in developing tools and procedures to streamline work processes in a fast-paced environment
- Drive discussions with stakeholders across our global operations to identify potential opportunities to improve operational efficiency
- Prepare and analyse operations reports, recommendations that address the existing and potential opportunities areas across the organization
- Implement and conduct trainings for new processes.
Requirements
- At least 2 Year(s) of working experience with Business process management and improvement
- Basic query and data analysis using database platforms, including MS SQL Server
- Willingness to learn, with a curious, and data driven mindset.
- Be highly collaborative as the role will work closely with other department members
- Demonstrate high attention to detail with the ability to multi-task and follow-through.
- Ability to rapidly adapt to changing business needs and priorities
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