Junior Desktop Support Technician

2 weeks ago

Singapore RAYTON SOLUTIONS PTE. LTD. Full time $24,000 - $28,000 per year

5 day work week : Monday to Friday

Location : Changi Airport

Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years' experience and paper qualification )

Location: Islandwide

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities: ( Preferred ) - On the job training provided

  • Provide end-user computing device (EUCD) support and troubleshooting

  • Manage and deploy laptops and related hardware

  • Handle incidents and service requests via ServiceNow

  • Support Microsoft 365 applications and services

  • Administer Microsoft Active Directory (AD)

  • Provide support for Mac and Apple devices

  • Ensure high-quality customer service and user satisfaction

  • Adhere to ITIL best practices (preferred)

Requirements:

  • Experience in EUCD support and deployment

  • Proficiency in Microsoft 365 and Active Directory

  • Familiarity with ServiceNow or similar ITSM tools

  • Hands-on experience with Mac and Apple product support

  • Good communication and customer service skills

  • ITIL certification or knowledge is an advantageCustomer Service Skills

Mac

Troubleshooting

Hardware

Change Management

Cloud Computing

Laptops

Active Directory

Windows

erviceNow

Customer Service

Disaster Recovery

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