Customer Service Officer

1 week ago

Paya Lebar, Singapore Aespere Group Pte Ltd Full time $28,800 - $32,400 per year

Company Overview

Established in 1967, Kin Teck Tong is a trusted Singaporean Traditional Chinese Medicine (TCM) brand with deep roots in Chinese medicinal herbs. Since 2005, we've evolved into a modern TCM clinic group, offering a full range of health and wellness services through 14 clinics under the "Modern Chinese Medical" and "Premier Chinese Medical" brands.

We are passionate about making TCM more accessible, especially to younger generations, through contemporary clinic designs and bilingual physicians and therapists.

At Kin Teck Tong, we believe in empowering health through the synergy of tradition and innovation.

Position : Customer Service Officer

Location: Singpost, Junction 8, Punggol

Employment Type: Full-Time

Work Schedule: 5-days work week (including weekends, on rotating shifts)

Salary: Up to $2,700/month + Incentives

About the Role:

We are looking for a service-oriented and proactive Customer Service Officer to join our growing healthcare team. You will be the first point of contact for our patients and play a key role in delivering a smooth and pleasant clinic experience.

Key Responsibilities:

• Greet and register patients and visitors in a professional and friendly manner

• Answer phone calls and emails, assist with general inquiries, appointments, and follow-ups

• Schedule appointments and manage appointment flow efficiently

• Assist patients with their requests regarding treatments, medications, and wellness products

• Handle billing, process payments, and dispense herbal medication/products

• Maintain confidentiality of patients' personal and financial information

• Monitor clinic inventory and assist in ordering stock and supplies

• Support clinic operations by adhering to company policies and procedures

• Collaborate with physicians and the clinic team to ensure service excellence

• Any other tasks assigned by the Clinic Manager or Physician

Requirements:

• Strong communication and interpersonal skills

• Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking patients)

• Confident, service-oriented, and a good team player

• Able to multi-task and thrive in a fast-paced clinic environment

• Willing to work weekends and rotating shifts

• Prior experience in customer service or healthcare will be an advantage

• Interest in healthcare/wellness industry is a plus

• Internal training will be provided

What We Offer:

• Attractive salary package with sales incentives and bonus

• Medical and dental benefits

• Staff discount on treatments and products

• Opportunities for career advancement and internal promotion

How to Apply:

If you're passionate about providing excellent service in a healthcare setting, we'd love to hear from you.

Please send your updated resume in MS Word format to

We regret that only shortlisted candidates will be contacted.

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