Customer Service Manager

13 hours ago


Paya Lebar, Singapore Noel Gifts International Ltd Full time $60,000 - $120,000 per year

To support our growth plans, we seek to recruit a collaborative, dynamic and results-driven individual to join us as Customer Service Manager.

Responsibilities:

  • Lead the Customer Experience and Operations Admin (CEOPA) Dept to ensure order information is correctly capture in the system and documents on-time handed over to the Operations Team for fulfilment.
  • Lead the dept to deliver excellent customer service and to provide timely and accurate response to customer queries/issues relating to matters following order-processing.
  • Resolve escalated customers' issues and work with relevant internal stakeholders to resolve where necessary.
  • Set standards, policies and processes to ensure that high standard of customer service level are achieved.
  • Work with Operations Department to deliver quality products and services aligned to service level agreement.
  • Improve operational efficiency and effectiveness to reduce operating expenses.

Requirements:

  • At least a Diploma in Business Management or related fields.
  • Min. 4 years of experience in a contact centre operations with at least 2 years in a supervisory capacity in managing a team of
  • Strong customer centric personality with excellent analytical and problem solving skills.
  • Excellent conflict resolution skills and ability to handle difficult customers and issues.

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