Assistant General Manager
3 days ago
Leadership & Operations
- Oversee and coordinate day-to-day club operations across front-of-house, F&B, kitchen, cellar, facilities, events, and member-facing departments.
- Support the GM in executing the club's strategic objectives and financial targets.
- Maintain operational excellence and ensure SOPs are upheld and evolved.
- Act as the acting GM in the GM's absence, providing consistent leadership and decision-making.
Member & Guest Experience
- Lead by example to deliver exceptional member experiences that reflect the values and standards of 67 Pall Mall.
- Act as a visible and approachable leader on the floor, fostering engagement with members and guests.
People & Culture
- Mentor, coach, and lead department heads and their teams to deliver excellence and professional growth.
- Drive a culture of accountability, hospitality, and innovation.
- Support recruitment, onboarding, and performance development processes.
- Work closely with HR on performance management, recruitment, and team culture-building.
Financial & Strategic Management
- Assist the GM with budget planning, cost control, and financial oversight.
- Participate in board meetings and present insights on operations and business performance.
- Help identify and execute commercial opportunities, cost efficiencies, and member engagement strategies.
Events & Programming
- Oversee execution of all club events in partnership with Events and F&B teams.
- Bring creativity to member programming and partnerships that reflect the Club's positioning.
Compliance & Risk
- Ensure compliance with local laws, licensing, and safety regulations.
- Maintain high standards of hygiene, security, and member confidentiality.
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