Operations Lead

2 days ago

Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time $120,000 - $180,000 per year

Job Summary:

  • We are seeking a highly experienced and motivated Operations Lead to oversee the day-to-day operations of the National Billing System.

  • This role requires a seasoned professional with deep expertise in healthcare billing, operational management, and team leadership.

  • The Operations Lead will ensure efficient billing processes, drive process improvements, manage stakeholder relationships, and oversee system enhancements.

Key Responsibilities :

  • Operational Management : Lead and manage the daily operations of the National Billing System across multiple healthcare settings, including acute inpatient, outpatient, polyclinic, day surgery, and emergency departments. Ensure accurate, timely, and efficient billing processes, while maintaining compliance with regulatory standards.

  • Team Leadership: Lead, mentor, and develop a high-performing team of professionals. Foster a collaborative and accountable culture to meet operational and strategic goals.

  • Stakeholder Engagement : Serve as the primary point of contact with healthcare institutions, Conduct regular meetings to provide operational updates, gather feedback, and ensure smooth integration of billing processes.

  • Process Improvement : Identify areas for operational optimization and implement initiatives to enhance efficiency, accuracy, and service quality.

  • Use data-driven approaches to monitor performance, track KPIs, and drive continuous improvement.

  • Risk Management: Proactively identify operational risks and develop mitigation strategies. Ensure compliance with regulatory requirements and internal policies.

  • Project Management : Oversee the implementation of system upgrades and new initiatives within the billing program.

  • Ensure projects are delivered on time, within scope, and budget.

  • Reporting and Analytics: Develop and maintain reporting systems to track operational performance.

  • Provide regular updates and actionable insights to senior management and stakeholders.

Qualifications:

  • Education: Bachelor's degree in IT, Healthcare Administration, Business Management, or related field.

  • Advanced degree preferred.

  • Experience : 13-15 years of experience in healthcare operations, billing systems, or financial management.

  • Proven track record in leading large-scale programs and managing cross-functional teams.

Skills required :

  • Strong leadership, communication, and interpersonal skills.

  • Proficiency in project management and process improvement methodologies.

  • Analytical mindset with the ability to make data-driven decisions.

  • 13–15 years in operations, service delivery, or incident management roles.

  • Proven experience managing and closing high volumes of tickets in tools such as JIRA, ServiceNow, SCCD, etc.

  • Strong analytical and organizational skills.

  • Excellent verbal and written communication.

  • Ability to work independently and drive accountability across teams to troubleshoot and resolve incidents.

  • Familiarity with IT service management frameworks is a plus.

Knowledge:

  • Deep understanding of healthcare billing processes, regulatory compliance, and financial systems.

  • Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus.

Attributes:

  • Self-starter with a strong sense of urgency to address production issues.

  • Strong problem-solving and decision-making capabilities.

  • Manager - Chartering

    1 week ago

    Singapore Sea-lead Full time

    Coordinating all activities related to Chartering matters and operations. Main tasks and responsibilities: Negotiation with vessel brokers/owners for prefixing new Charter vessels. Fixing Charter Party agreements. Coordination with Legal Department for prefixing of the Charter Party. Coordinating between internal departments for operational and accounting...

  • Senior Executive

    5 days ago

    Singapore Sea-lead Full time

    Senior Executive - Business Process Management Department: Business Process Management Experience required: 2 - 4 years Job title: Business Process team Grade: (Specify Grade)Department: Business Process Management Direct reports: N/A Reporting to: (Specify Supervisor)Dotted line reporting: N/A Job purpose: The Business Process team supports and coordinates...

  • Manager - Procurement

    5 days ago

    Singapore Sea-lead Full time

    Job purpose The Purchaser supports the Technical Department by handling day-to-day procurement operations in alignment with the company's policies and procedures The role is responsible for sourcing, processing, and coordinating orders for vessel spares, services, and supplies while ensuring timely delivery, cost-effectiveness, and full compliance with the...

  • Senior Manager Equipment Management

    1 week ago

    Singapore Sea-lead Full time

    Senior Manager or General Manager – Equipment Management We are hiring on behalf of our client, a leading global container liner company, for the position of Manager Equipment Manager OR General Manager - Equipment Management based in Singapore. Department: Equipment Management Grade: G or H Reporting to: Global Director – Equipment Management Direct...

  • AI Research Lead

    4 days ago

    Singapore Tether Operations Limited Full time $120,000 - $250,000 per year

    Join Tether and Shape the Future of Digital FinanceAt Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain...

  • Executive Cargo Flow Management

    1 week ago

    Singapore Sea-lead Full time

    Maria Christina Gunawan – Senior Manager, Cargo Flow Management Direct reports: None Job Purpose: Responsible for coordinating cargo flow and allocations, ensuring maximum utilization of vessels based on commercial priorities and optimal customer care. Establish and maintain a highly professional relationship with stakeholders within the organization,...

  • Manager - Contract Legal Counsel

    5 days ago

    Singapore Sea-lead Full time

    Overview Singapore - Legal – Manager - ContractLegal Counsel / Full Time Job title: Legal Counsel (Contracts and Business Development) Direct reports – 0 Job purpose The Legal Counsel is responsible to support the company’s business and corporate structure by providing legal support across all non-maritime matters, which includes (but not limited to)...

  • Customer Service Executive

    2 weeks ago

    Singapore Sea-lead Full time

    SeaLead is a global shipping line connecting emerging markets with major economies through container shipping and liner services. Founded in 2017 and headquartered in Singapore. SeaLead initially started with feeder services and then expanded into long-haul liner services over time. Operating in 51 locations and servicing 77 ports worldwide, SeaLead provides...

  • Operations Lead

    2 weeks ago

    Singapore RESPIREE PTE. LTD. Full time

    **Operations Lead** An operations lead position is available at Respiree Pte Ltd. The purpose of this role is to manage patient and healthcare stakeholder relationships with hospitals, homes and healthcare stakeholders. This position will require client relations and discussions with patients in their homes. **Responsibilities**: - Monitor IT systems and...

  • Operations Lead

    4 days ago

    Singapore GfK Full time

    Country Singapore Job Family Operations For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key...