IT System Engineer

3 days ago

NorthEast Region, Singapore The Supreme HR Advisory Pte Ltd Full time $60,000 - $120,000 per year
  • Location: Tai Seng
  • Working Days: 5 days office hours
  • Junior / Experienced IT System Engineer

Job Responsibilities

  • Internal IT Infrastructure

  • Administer and maintain office infrastructure, on-premises and cloud-based systems

  • Testing system performance and ensuring continuous uptime of the system. Monitor system performance, uptime, and resource utilization
  • Implement and manage backup, disaster recovery, and business continuity plans when needed
  • Troubleshoot hardware/software issues related to security and IT infrastructure

  • Cybersecurity & Cloud Security

  • Manage firewalls, endpoint protection, and intrusion detection/prevention systems

  • Conduct regular vulnerability assessments and apply security patches
  • Enforce identity and access management (IAM) policies across cloud platforms
  • Monitor cloud environments for threats, misconfigurations, and compliance risks
  • Ensure secure integration of cloud services with on premise systems

  • Cloud Services Administration

  • Configure and maintain cloud infrastructure for internal and client-facing applications

  • Deploy, manage, and optimize cloud-based system platforms
  • Optimize cloud resource usage and cost efficiency
  • Support secure data storage, sharing, and collaboration tools
  • Implement and maintain cybersecurity measures to protect data

  • Technical Product Support

  • Provide technical support for distributed security products (e.g., CCTV, access control, cloud application, cloud platform, cybersecurity software)

  • Configure secure remote access for live data feeds and archived footage via cloud portals and mobile apps
  • Ensure reliable cloud storage of security/IoT data, including retention policies and redundancy strategies
  • Ensure devices are linked into cloud platform systems with third-party tools such as Video Surveillance System, Video analytics platforms, alarm systems, and access control, other systems that want to integrate to cloud platform systems as a total solution.
  • Follow through the task given to check and test newly integrated functions/features, and ensure that the customized feature is accomplished within the project schedule and suits the client's or solution requirement.
  • Collaborate with Client's security teams to support incident investigations and system audits
  • Collaborate with Client's R&D or Client's appointed third-party R&D to test and ensure that the integration is successful with the help from vendors.
  • Collaborate with vendors for firmware updates and product compatibility

  • User & Client Support

  • Configure, test, and maintain security hardware including IP cameras, DVRs/NVRs, and access control systems covering both company-supported and third-party products.

  • Provide helpdesk support to internal users and remote teams via tools such as AnyDesk, resolving hardware, software, and connectivity issues.
  • Conduct internal training sessions on IT best practices, cybersecurity awareness, and effective use of cloud platforms to enhance knowledge and minimize security risks.
  • Assist with pre-sales and post-sales technical queries from clients, ensuring clear understanding of product functionality and implementation requirements.

  • Documentation & Reporting

  • Maintain detailed records of system configurations, incidents, troubleshooting procedures, and resolutions.

  • Create and update IT policies, cloud governance guidelines, and end-user manuals.
  • Prepare regular reports on system health, cloud usage, and overall security posture.

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

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