Head of Operations

11 hours ago

Central Region, Singapore AITREAT PTE. LTD. Full time $80,000 - $120,000 per year

Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, Tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care.

We are seeking a dynamic and strategic The Head of Operations – Retail Shops who is responsible for leading and optimizing the overall performance of all retail outlets. This role focuses on driving sales growth, improving operational efficiency, ensuring superior customer experience, and managing budgets and resources effectively. The ideal candidate will have strong leadership skills, a data-driven mindset, and proven experience in scaling retail operations profitably.

Key Responsibilities:

1. Operational Leadership

  • Oversee daily operations across all retail outlets to ensure smooth, efficient, and profitable functioning.
  • Develop and implement standardized operating procedures, ensuring consistency in customer service and store presentation.
  • Monitor store performance metrics and ensure compliance with company policies, standards, and goals.

2. Sales Growth & Business Development

  • Develop and execute strategic plans to increase footfall, conversion rates, and average transaction value.
  • Identify sales trends, customer preferences, and market opportunities to improve product mix and store layout.
  • Collaborate with marketing teams to design and roll out promotional campaigns that drive in-store sales.
  • Set and track sales targets for each outlet, ensuring team accountability and performance follow-up.

3. Budgeting & Financial Management

  • Prepare and manage annual operational budgets, including sales forecasts, expenses, and profitability targets.
  • Analyze P&L statements for all outlets, identifying cost-saving opportunities and areas for revenue improvement.
  • Ensure optimal inventory management, minimizing shrinkage, wastage, and overstocking.

4. Team Leadership & Development

  • Lead, mentor, and develop area managers and store managers to achieve excellence in performance.
  • Set KPIs for the operations team and ensure alignment with corporate goals.
  • Drive a culture of accountability, customer focus, and continuous improvement.

5. Process Improvement & Customer Experience

  • Implement operational excellence initiatives to streamline workflows and enhance efficiency.
  • Regularly review customer feedback and mystery shopper results to improve the shopping experience.
  • Introduce technology-driven solutions for sales tracking, staff scheduling, and inventory control.

6. Strategic Planning & Reporting

  • Provide senior management with regular performance reports, forecasts, and action plans.
  • Contribute to long-term retail expansion plans, including site selection and store rollout strategies.
  • Collaborate with cross-functional teams (marketing, finance, HR, supply chain) to align operations with overall business objectives.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Retail Management, or related field (MBA preferred).
  • Minimum of 8–10 years of progressive experience in retail operations, with at least 3 years in a leadership role.
  • Proven track record in driving retail sales growth and managing large teams.
  • Strong understanding of retail KPIs, merchandising, and financial management.
  • Excellent communication, negotiation, and leadership skills.
  • Proficient in MS Office, ERP, and POS systems.

What We Offer

  • Staff discounts on TCM treatments and wellness packages.
  • Training in TCM products and service knowledge.
  • Friendly and professional working environment with career growth opportunities.

  • Head of finance team

    2 days ago

    Central Region, Singapore China Unicom (Singapore) Operations Pte Ltd Full time $150,000 - $200,000 per year

    Key responsibilties:System Development:Build the regional financial management system. Develop and refine financial management processes and foundational policies.Asset and Fund Management:Oversee regional asset and fund management. Establish internal controls and risk warning mechanisms to ensure the safety and integrity of state-owned assets. Improve...

  • Head of Sales

    2 weeks ago

    Central Region, Singapore Turn Capital Pte. Ltd. Full time $120,000 - $180,000 per year

    Head of Sales / Commercial Sales Lead (Cruise & Hospitality)Reports to: Owner / Head of Marketing & PartnershipsLocation: Singapore / JohorType: Full-timeOverviewWe are seeking an experienced and highly driven Sales Lead to own revenue generation across digital and physical channels for Southeast Asia's newest lifestyle cruise experience. This role will...

  • Head of Operations

    2 days ago

    Central Region, Singapore TSMP Law Corporation Full time $120,000 - $240,000 per year

    About UsTSMP Law Corporation is a top boutique law firm specialising in complex litigation and cutting-edge transactions. We are known for embracing innovation and delivering exceptional legal services with a client-first ethos.The RoleAs we grow, we're seeking a strategic, solutions-oriented General Manager to oversee and drive excellence in our operations...

  • Head Chef

    4 days ago

    Central Region, Singapore f415df96-4dcd-47b7-b0c3-ee2d44299fe2 Full time $60,000 - $120,000 per year

    Head Chef (Semi-Fine Korean Restaurant)Location: River Valley (Central Region)Full-Time | Fast-Growing Restaurant GroupAbout the RoleWe are looking for an experienced Head Chef to lead the kitchen operations in our growing semi-fine Korean restaurant. You will oversee all culinary functions and ensure a high-quality dining experience for all...

  • Head of Operations

    24 hours ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,500 - $8,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 2111 **Job Views** 3 **Job Description**: Roles & Responsibilities **Who We Are** We believe that every little energy saved matters - for our customers and for the planet. TablePointer...

  • Head Chef

    1 week ago

    Central Region, Singapore WILD CHEESE PTE. LTD. Full time $80,000 - $120,000 per year

    Head Chef manages and oversees an outlet's kitchen operations and kitchen staff. The Chef plans the menu, liaises with suppliers, controls the budget and ensures that the kitchen produces quality food. Other responsibilities include resolving problems that may arise in a positive and professional manner.Administer purchasing and receiving proceduresApply...

  • Head of Finance

    2 weeks ago

    Central Region, Singapore Robert Half International Pte Ltd Full time $120,000 - $240,000 per year

    The Company Our client is a global leader in the entertainment and live events space and they are seeking a dynamic Head of Finance to join our fast-paced, creative organization and play a pivotal role in shaping financial strategy across Singapore and the APAC region.The RoleAs Head of Finance, you will lead a team of three and oversee the full spectrum of...

  • Head, Group Service Operations

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $9,000 - $18,000 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 97174**Job Views** - 13Roles & Responsibilities **Head, Group Service Operations** **Group Care Plan Operations** As Head, Group Service Operations (GSO) you will support and work in...

  • Student Care Assistant Centre Head

    2 weeks ago

    Central Region, Singapore VM Education Pte Ltd Full time $40,000 - $80,000 per year

    PLAYFACTO SCHOOL IS EXPANDINGPlayFACTO School is dedicated to being the learning partner of choice through our academic-focused, student-centric programmes rooted in the space of positive education to ensure that every child flourishes. We are constantly seeking like-minded individuals who believe in our mantle and possess the strength of character and...

  • Operations Manager

    11 hours ago

    Central Region, Singapore Manpower Staffing Services (S) Pte Ltd - Head Office Full time $60,000 - $120,000 per year

    We are partnering with a Global MNC hiring for an Assistant Operations Manager . As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required. ResponsibilitiesOversee daily operations of the centre, ensuring smooth and efficient service delivery.Build and maintain...