Reservation Agent

5 days ago


Central Region, Singapore Wyndham Singapore Hotel Full time $31,500 - $32,700 per year

Wyndham Singapore Hotel is hiring a Full time Reservation Agent role in Downtown Core, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning
  • Sunday: Morning
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,580 - $2,750 per month
  • This role is an urgent hire

Job Description

Respond to room reservations enquiries via email and/or phone promptly and ensure it is replied promptly

Handles credit card information and charges for all prepaid reservations

Coordinate and communicate with operations for guest special requests to ensure smooth check in

Input and update reservation information into system

Manage corporate, air lines and group bookings

Follow up and monitor on advance deposits or prepayment

Assist to promote and upsell rooms to increase room revenue

Manage "No shows" and work with Front Office on charges

Keep abreast of special rates, offers and promotions in the Hotel and provide updated information to guests

Requirements

Relevant experience working in Hotel

Good to have Opera Cloud knowledge

Able to work shifts

Able to multi task and thrive in fast paced environment

Self starter and willing to learn


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