Head of Client Relations

6 days ago

Jurong East, Singapore Margin Wheeler Pte Ltd Full time $90,000 - $120,000 per year

Singapore | Full-time

About Us

Margin Wheeler is Singapore's leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.

Key Responsibilities
  • Lead the Client Relations team to manage and grow client accounts.
  • Build and maintain strong, long-term relationships with key clients.
  • Oversee client onboarding and ensure smooth service delivery.
  • Act as the main escalation point for complex client issues.
  • Work closely with internal departments to ensure seamless coordination for client needs.
  • Identify opportunities to upsell and cross-sell services.
  • Monitor client satisfaction metrics and implement improvement initiatives.
  • Represent the company at networking events and industry functions.
Requirements
  • Diploma/Degree in Business, Marketing, or related field.
  • 5+ years' client relationship management experience, with at least 2 years in a leadership role.
  • Proven track record in managing high-value client portfolios.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong problem-solving abilities and a client-first mindset.
  • Experience in a professional services or corporate services firm is an advantage.
Why Join Us
  • Lead the client servicing arm of an award-winning corporate services leader.
  • Opportunity to work with diverse portfolios, from SMEs to MNCs.
  • Supportive, growth-oriented environment with career advancement opportunities.

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