
Head of Client Relations
3 days ago
Singapore | Full-time
**About Us**:
Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.
**Key Responsibilities**:
- Lead the Client Relations team to manage and grow client accounts.
- Build and maintain strong, long-term relationships with key clients.
- Oversee client onboarding and ensure smooth service delivery.
- Act as the main escalation point for complex client issues.
- Work closely with internal departments to ensure seamless coordination for client needs.
- Identify opportunities to upsell and cross-sell services.
- Monitor client satisfaction metrics and implement improvement initiatives.
- Represent the company at networking events and industry functions.
**Requirements**:
- Diploma/Degree in Business, Marketing, or related field.
- **5+ years’ client relationship management experience**, with at least **2 years in a leadership role.**
- Proven track record in managing high-value client portfolios.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and a client-first mindset.
- Experience in a professional services or corporate services firm is an advantage.
**Why Join Us**:
- Lead the client servicing arm of an award-winning corporate services leader.
- Opportunity to work with diverse portfolios, from SMEs to MNCs.
- Supportive, growth-oriented environment with career advancement opportunities.
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