Lifestyle Store Manager

*WHO WE ARE:*

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Assistant Store Management

Why Join

Imagine being part of a team that helps customers achieve their financial goals. As an Assistant Store Manager at OCBC, you'll play a key role in leading a team to deliver exceptional customer experiences. You'll be part of a dynamic and supportive environment where you can grow your skills and advance your career.

How you succeed

To succeed in this role, you'll need to be a people person with a passion for leadership. You'll focus on building a high-performing team, driving sales growth, and delivering outstanding customer service. You'll also need to stay up-to-date with industry trends and regulatory requirements to ensure our store operations are compliant and efficient.

What you do

- Lead and manage a team of customer service representatives to achieve sales targets and customer satisfaction goals

- Develop and implement sales strategies to drive business growth

- Provide coaching and training to team members to enhance their skills and knowledge

- Manage store operations, including customer complaints and feedback

- Collaborate with other departments to ensure seamless customer experiences

Who you are

- A degree or diploma in a relevant field, such as business or finance

- At least 3 years of experience in a leadership role, preferably in the banking or financial services industry

- Strong leadership and communication skills, with the ability to motivate and inspire a team

- Excellent customer service skills, with a focus on delivering exceptional experiences

- Strong analytical and problem-solving skills, with the ability to make informed decisions

- Ability to work in a fast-paced environment and adapt to changing priorities

*What we offer:*

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.