Experience Center Associate

Got it, Jonathon. While I can't directly create or export a Word document, I've formatted the polished job description below so you can easily copy and paste it into Word. It's styled for clarity and professionalism—ready for recruitment or internal use.

Position Summary

The Experience Center Associate is responsible for providing excellent customer service, driving sales, and maintaining a positive store environment at Singapore's only camel milk specialty store— Wangyuan Camel Milk . This role includes assisting customers with product selection, processing transactions, and ensuring store displays are organized and visually appealing. In addition to in-store duties, the role requires managing social media accounts to promote products, engage with customers, and enhance the store's online presence.

Duties and Responsibilities

• Customer Service
• Provide outstanding customer service at all times.

• Act as a brand ambassador by educating customers about camel milk, answering product-related questions, and offering a holistic understanding of our offerings.

• Sales

• Achieve and exceed store sales targets through effective sales strategies.

• Accurately process transactions and handle payments via cash, card, mobile, and online methods.

• Product Knowledge

• Demonstrate comprehensive knowledge of Wangyuan Camel Milk products, including their benefits and suitability for different customer segments.

• Social Media Management

• Create and post content to promote products, events, and promotions.
• Engage with customers by responding to comments and reviews.

• Assist in implementing store promotions and marketing initiatives.

• Teamwork

• Collaborate with team members to achieve sales goals and foster a positive work environment.

• Share customer feedback, emerging trends, and suggestions for improvement.

• Store Maintenance

• Maintain a clean, organized, and well-stocked store.

• Arrange product displays to be visually appealing and aligned with brand guidelines.

• Returns, Exchanges, and Warranty Claims

• Handle returns and exchanges in accordance with company policies while maintaining high customer satisfaction.

• Inventory Management

• Monitor inventory levels, report low stock, and assist with restocking.

• Stock Count

• Conduct monthly and annual stock counts, ensuring accurate inventory records.

• Health & Safety Compliance

• Authorized to stop work and report unsafe acts or conditions.

• Ensure compliance with all applicable health and safety regulations.

• Policy Adherence

• Follow established quality, environmental protection, health, and safety policies and procedures. Position Summary

The Experience Center Associate is responsible for providing excellent customer service, driving sales, and maintaining a positive store environment at the only camel milk speciality store in Singapore (Wangyuan Camel Milk). This role includes assisting customers with product selection, processing transactions, and ensuring store displays are organized and visually appealing. In addition to in-store duties, the role requires managing social media accounts to promote products, engage with customers, and enhance the store's online presence.

Duties and Responsibilities:

1. Customer Service: Provide outstanding customer service at all times. It includes being a brand ambassador in educating customer about camel milk, answering any questions about products, and give them a holistic understanding of our camel milk.

2. Sales: Focus on achieving and surpassing store sales targets by using effective sales strategies.

Additionally, ensure accurate processing of sales transactions and handle customer payments through cash, card, mobile payment and online methods.

1. Product Knowledge: Demonstrate comprehensive knowledge about Wangyuan Camel milk products, including their benefits, suitability for different customer.

2. Social Media Management: Create and post content on social media to promote products, events, and promotions. Engage with customers by responding to comments and reviews, boosting brand loyalty and visibility. Assist in implementing store promotions and marketing initiatives.

3. Teamwork: Work closely with team members to achieve sales targets and foster a positive work environment. Share valuable customer feedback, emerging trends, and suggestions for improvement that could enhance store sales and performance and more.

4. Store Maintenance: Maintaining a clean, organized and well-stocked store. This includes arranging product displays to be visually appealing and align with brand guidelines.

5. Returns, Exchanges and Warranty Claim: Handle returns and exchanges in line with the company's policies while maintaining high levels of customer satisfaction.

6. Inventory Management: Monitor inventory levels and inform when stocks are low and assist in restocking as necessary.

7. Stock Count: Conduct a monthly/ annual stock count and maintaining accurate stock levels in the store.

8. Authorized to stop work and report any unsafe acts or conditions, and ensure compliance with all applicable Health and Safety regulations and procedures

9. Adhere to established quality, environmental protection, health and safety policies and procedures.