Customer Service Executive
1 week ago
Position title : Client Management Executive
Location: Jurong East, West Region
Working Days : 5.5 days
Working Hours:Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm)
Salary : $3,500 - $4,500
Job Scope:
- Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
- Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
- Respond swiftly to customer inquiries, ensuring prompt resolution.
- Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
- Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
- Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
- Foster a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate and communicate effectively with internal departments to ensure seamless service.
- Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
- Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.
Requirements
- Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
- Previous experience in Customer Support roles are highly preferred.
LIEW ONN KEE REG NO : R
THE SUPREME HR ADVISORY EA NO:14C7279
SCR-angel-liew-
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