Customer Service Executive

1 week ago


Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time

Position title : Client Management Executive

Location: Jurong East, West Region

Working Days : 5.5 days

Working Hours:Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm)

Salary : $3,500 - $4,500

Job Scope:

  • Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
  • Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
  • Respond swiftly to customer inquiries, ensuring prompt resolution.
  • Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
  • Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
  • Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
  • Foster a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate and communicate effectively with internal departments to ensure seamless service.
  • Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
  • Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

  • Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
  • Previous experience in Customer Support roles are highly preferred.

LIEW ONN KEE REG NO : R

THE SUPREME HR ADVISORY EA NO:14C7279

SCR-angel-liew

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