Customer Service Executive

2 days ago

Jurong East, Singapore Anradus Pte Ltd Full time

Industry/ Organization Type: Freight Forwarding / Transportation
- Position Title**:Customer Service Executive (Freight Forwarding)**:

- Working Location: Jurong East
- Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
- Salary Package**:Basic Salary up to $3,000 + AWS + Bonus**:

- Duration: Permanent

**Key Responsibilities**
- Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
- Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
- Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
- Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
- Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
- Resolve any issues that arise during the shipping process in a timely and effective manner.
- Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Any other ad-hoc duties as assigned.

**APPLY NOW**
- Experience in Shipping/Logistics within the freight forwarding industry is preferred.
- Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
- Basic understanding of international trade, shipping regulations, and documentation.
- Ability to problem-solve and provide timely resolution to customer issues.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Pay: $2,800.00 - $3,000.00 per month

Schedule:

- Late shift

License/Certification:
Work Location: In person

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