Senior Assistant Director, Operations Support Services

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily

Job Responsibilities:

Strategic Planning & Design

• Develop comprehensive operational blueprints and service delivery models for all operations support departments.

• Design organisational structures, staffing models, and operational workflows aligned with hospital vision.

• Create projected patient volume-based capacity planning and resource allocation strategies.

• Collaborate with architects, consultants, and clinical teams on facility design integration.

• Establish long-term operational sustainability and scalability frameworks.

Cross-Functional Leadership & Coordination

• Work directly with functional leads for BME, FM, and MMD to ensure integrated departmental planning.

• Collaborate with operations lead on strategic alignment and organisational consistency across healthcare network.

• Facilitate regular coordination meetings to address interdependencies and optimise resource allocation.

• Lead cross-departmental problem-solving and conflict resolution initiatives.

• Maintain matrix reporting relationships whilst driving operational coherence.

Systems & Process Development

• Establish standard operating procedures and quality frameworks across all operations support functions.

• Design procurement strategies, vendor selection criteria, and contract management frameworks.

• Develop comprehensive policies covering service delivery standards and emergency procedures.

• Create performance management systems and key performance indicator frameworks.

• Implement continuous improvement methodologies and change management processes.

Technology & Infrastructure Planning

• Define technology requirements for inventory management, facilities monitoring, and biomedical equipment systems.

• Plan integration strategies between operational systems and hospital information systems.

• Oversee selection and implementation of operational technologies and equipment.

• Coordinate with BME and FM functional leads on technical specifications and system requirements.

• Develop technology roadmaps and implementation timelines.

Regulatory & Compliance Framework

• Ensure all planned operations support services meet healthcare regulations and safety standards.

• Develop compliance monitoring systems and audit frameworks with functional lead expertise.

• Establish relationships with regulatory bodies and prepare for licensing processes.

• Create accreditation preparation plans and documentation requirements.

• Implement risk management frameworks and incident reporting systems.

Budget Development & Financial Planning

• Create comprehensive capital and operational budgets for all operations support departments.

• Develop financial models and cost projections for service delivery in coordination with Group COO.

• Establish procurement budgets and vendor evaluation criteria with MMD functional lead input.

• Implement cost containment strategies and resource optimisation initiatives.

• Prepare business cases and return on investment analyses for operational investments.

Pre-Opening Preparation

• Lead recruitment strategies and organisational development for all operations support departments.

• Develop comprehensive training programmes and competency frameworks with functional lead expertise.

• Plan and oversee mock operations, system testing, and operational readiness assessments.

• Coordinate staff onboarding, orientation, and skills development programmes.

• Establish performance evaluation systems and career development pathways.

Stakeholder Management

• Collaborate with project management teams, clinical departments, and external consultants.

• Manage relationships with vendors, service providers, and technology partners.

• Coordinate with regulatory authorities and accreditation bodies throughout development process.

• Maintain regular communication with Group COO on project progress and strategic alignment.

• Facilitate stakeholder meetings and provide regular progress reporting.

Job Requirements:

• Bachelor's degree in Healthcare Administration, Business Management, Engineering, or related field.

• Master's degree preferred in relevant discipline.

• Minimum 8 years progressive healthcare operations experience.

• Demonstrated experience in hospital development, major operational implementations, or large-scale project management.

• Previous involvement in hospital planning or greenfield healthcare facility development highly desirable.

• Experience working in matrix organisations with functional leadership structures preferred.

• Comprehensive understanding of healthcare operations, regulatory requirements, and industry best practices.

• Experience with facilities planning, biomedical engineering systems, and healthcare supply chain design.

• Strong project management skills with complex, multi-phase implementation experience.

• Knowledge of healthcare technology systems and integration requirements.

• Understanding of functional leadership models and cross-departmental coordination.

• Proficiency in budget management, financial analysis, and performance metrics.