Banquet Operations Executive

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Banquet Operations Executive is concerned with the efficient and professional service of food and beverages within the Banquet, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team member while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Banquet Operations Executive, you will be responsible for performing the following tasks to the highest standards:

• Understand and accommodate guests' dietary requirements with appropriate recommendations.
• Review the event schedule to ensure the venue setup and team assignments are aligned.
• Conduct thorough team briefings to communicate shift objectives and service expectations.
• Welcome guests professionally, offering assistance with beverages, introductions, and equipment setup.
• Maintain strict adherence to established service procedures and quality standards.
• Take ownership of the guest experience by engaging with guests and ensuring their satisfaction.
• Address guest concerns constructively and provide timely feedback to management.
• Lead the team effectively by modeling professional behavior and adjusting staffing as required.
• Conclude service with guest satisfaction checks, assist with personal belongings, and extend courteous farewells.
  Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a supervisory position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
  Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all