Continuous Improvement Manager

This is an Internal/In-house, full-time/permanent position with Adecco.

Working Location: Central Area, Orchard

About Us

Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. Founded in 1996, we offer services like temporary staffing, permanent placement, and recruitment process outsourcing across over 60 countries. Adecco combines global reach with local expertise, using technology to enhance its HR ecosystem. The company is committed to corporate social responsibility, focusing on diversity, sustainability, and community development, and supports various industries, including IT, finance, healthcare, and manufacturing.

Your Role

We are seeking a results-driven and strategic Continuous Improvement Manager to lead initiatives that drive operational efficiency, process improvement, and organizational effectiveness. This role will be responsible for identifying opportunities for improvement, implementing best practices, and fostering a culture of continuous improvement across the organization. This includes managing projects from initialization to completion, ensuring adoption and owning the change management.

Responsibilities

• Lead and manage cross-functional projects focused on process optimization, cost reduction, and performance improvement.
• Analyze operational data and KPIs to identify trends, inefficiencies, and areas for improvement.
• Develop and implement continuous improvement methodologies.
• Collaborate with business units to design and execute strategic initiatives aligned with company goals.
• Facilitate workshops and training sessions to build internal capabilities in process excellence.
• Monitor and report on the progress of improvement initiatives, ensuring sustainability and scalability.
• Benchmark internal processes against industry and/or geographical best practices and recommend enhancements.
• Support change management efforts to ensure successful adoption of new processes and tools.
• Work and collaborate closely with key stakeholders to manage transformation projects including Project planning, RFP, vendor due diligence and selection, discovery, implementation, and post go-live follow-up. Work with local domain experts to understand detailed requirements and processes and be the interface with vendors for knowledge transfer
• All other project management activities according to best-in-class practices
• Develop in-depth knowledge of newly implemented system and provide guidance to other users during hypercare
• Act as a change agent and drive adoption with local teams after system go-live

Measures of Success

• Identifying and addressing gaps in the as-is processes, and improving the processes
• Cost savings demonstrated by a reduced Cost per Headcount across the organization in both Front and Support Functions
• Improvement in Employment Engagement Score affected by workload/manual processes
• Percentage of employees adopting new processes/tools post implementation, completed training
• Improvement in time taken to complete end-to-end process and/or higher number of tasks completed with the same resources
• Strategic Focus in all aspects of Management and Planning
• Demonstrate explicitly Plan-do-check-act mindset
• Effective communications keeping all stakeholders informed and engaged
• Astute ability to meet timelines and budget without dropping quality

Skills

• Proactive, highly motivated team player, strategic thinking paired with a hands-on mentality and a strong result orientation
• Strong analytical and business judgment including demonstrated problem-solving skills as well as track record of delivering results
• Strong communication skills and ability to interact with different stakeholders at all levels
• Very good presentation skills and the ability to prepare presentations in PowerPoint
• Personal traits - adaptable, flexible, resilient, pragmatic, high energy, passion and mature
• Strong team player, Problem-solver attitude by seeking collaboration and teamwork
• Assertive, facilitative, pro-active, and personable
• Accuracy and attention to detail
• Be extremely comfortable with uncertainty and change and be able to support the business through a large-scale transformation

Requirements

• Minimum Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• At least 5 years in business operations, process improvement, or strategy roles
• Certification in Lean, Six Sigma (Green Belt or Black Belt), PMP or similar methodologies is highly desirable
• Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, Power BI, Tableau).
• Excellent communication, facilitation, and stakeholder management skills.
• Proven ability to lead cross-functional teams and drive change in a complex environment.
• Experience with implementing complex Payroll and/or billing system is highly preferred
  

Shawna Wong
EA License No: 91C2918
Personnel Registration Number: R1982472