Manager, Continuous Improvement

Job Title: Manager, Continuous Improvement
- Job Location: Passenger Terminals

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:
This role reports to the Singapore Hub team, and looks at continuous improvement to strengthen hub performance.

In this role, you will work with stakeholders to drive cost management programs and service improvement programs across all the ground handling units in Singapore. Adopting Lean Six Sigma methodology, build a culture of continuous improvement within the business, as well as to achieve productivity gains and operational excellence. You are expected to:

- Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
- Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
- Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
- Adopt a problem-solving approach with active change management
- Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
- Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
- Lead cross-functional programs, is proficient in project management and able to manage multiple projects simultaneously to deliver results on time and on budget.

**Key Requirements**:

- Bachelor Degree in Engineering, Science or relevant discipline
- 8 years of experience in an operations related field, with exposure to process improvement/engineering and/or change management. Knowledge of service/aviation industry will be advantageous
- A team player with high initiative, demonstrated planning skills, strong data-driven analytical abilities, and proven performance in operations problem-solving
- Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization (including C-suites), as well as able to build trust and strong relationship with external stakeholders
- Excellent verbal and written communication skills, and presentation skills
- Proficient in analytical, statistical and data dashboarding (e.g. Power BI) tools is preferred