Continuous Improvement Manager

3 days ago

Singapore beBeeOperations Full time $120,000 - $180,000
Driving Operational Excellence

This is an exciting opportunity to lead a team and drive cost management programs and service improvement initiatives across all ground handling units in Singapore. You will be responsible for strengthening hub performance through continuous improvement and quality service delivery.

Key Responsibilities:

  • Design, lead, and drive the development and full implementation of group-wide continuous improvement and operational excellence programs aligned with the company's strategic objectives.
  • Drive process improvement initiatives across all functional areas in Singapore Hub to enhance productivity, efficiency, and quality.
  • Conduct regular reviews of operational processes and procedures to identify opportunities for improvement, drive growth and performance.
  • Conduct deep dives of defects in operations and drive performance through thorough diagnostic investigation and effective solutioning to resolve issues at root cause.
  • Challenge the status quo, develop, and execute strategies to improve operational efficiency and effectiveness through simplification or elimination.
  • Adopt a problem-solving approach with active change management.
  • Leverage productivity metrics and performance measurements to achieve operational delivery at the highest standards, fulfilling customer satisfaction and SLAs, and ensuring adherence to company standards, industry standards, regulatory standards, and compliance requirements.
  • Create and implement Key Performance Indicators (KPIs) and build data dashboards to monitor, report and review operational performance, for timely informed business decisions.
  • Foster a culture of continuous improvement, as well as ownership of performance and processes, right down to the individuals on the ground.
  • Develop a skilled pool of Continuous Improvement (CI) resources across functions.
  • Lead and mentor cross-functional teams in the adoption of Lean, Six Sigma, and other operational excellence tools, including mentorship of Yellow Belt and Green Belt projects.
  • Align with local, regional and global best practices and programs, and the group's business strategies.
  • Be proficient in project management, able to manage multiple projects simultaneously and deliver results on time and on budget.

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