Senior Technical Service Engineer

1 week ago


Changi Airport, Singapore FRANKLINWH SG PTE. LTD. Full time $90,000 - $120,000 per year
Responsibilities
  1. Lead the technical support team in diagnosing and resolving advanced and escalated issues related to our products and services, ensuring timely and effective solutions.

2.Provide in-depth technical guidance to overseas service engineers and customers, and offer solutions that meet their business goals.

3.Collaborate with cross-functional teams, including product development and production team, to facilitate product enhancements based on customer feedback and service experiences.

4.Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices.

5.Training and guide junior technical service engineers and oversea service engineers, Expand product knowledge and improve problem-solving skills.

6.Utilize data analytics to identify trends in service requests, proactively addressing potential issues before they escalate.

7.Monitor service escalated issues, manage the closed-loop rate and resolution time of overseas escalated issues, identify risk items promptly and develop solutions.

Required and Preferred Qualifications

1.5+ years of technical service or support experience in the solar or energy storage industry.

2.Strong problem-solving skills, with a proven ability to remote & on-site diagnoses and resolve complex technical issues efficiently.

3.Possess Chinese and English language skills,excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.

4.Experience with service tools, such as Freshdesk ,CRM or similar.

Preferred

1.Experience in product development.

2.Familiar with power electronics and electrical knowledge, worked as FAE in the solar energy storage industry.

3.Previous experience in leadership or mentoring role.

Technical Skills and Relevant Technologies

1.Deep expertise in power electronics and electrical troubleshooting hardware and software systems.

2.Proficiency with remote monitoring and diagnostic tools.

3.Proficient with hands on diagnostic tools like multimeter, oscilloscope, host computer or similar tools.

Soft Skills and Cultural Fit

1.Strong interpersonal skills with the ability to build relationships with clients and stakeholders.

2.A proactive and analytical approach to problem-solving, with a focus on delivering high-quality results.

3.Ability to thrive in a fast-paced environment, adapting to changing priorities and challenges.

4.Commitment to continual professional development and knowledge sharing within the team.


  • Data Engineer

    3 days ago


    Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time

    [What the role is] [What you will be working on] - Architect and implement scalable data systems: Utilize your expertise to design and implement robust and scalable data systems. - Develop efficient data pipelines that securely collect, transform, and distribute large volumes of data while ensuring data integrity and compliance. - Drive production services...


  • Changi Airport, Singapore ENGIE Services Singapore Pte Ltd Full time $60,000 - $80,000 per year

    ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services. With strong presence in various counties across Southeast Asia, we operate across mission-critical industries - aviation,...


  • Changi Airport, Singapore O'Connor's Singapore Pte Ltd Full time $40,000 - $60,000 per year

    Role ProfileThe purpose of the role is to install, service, and repair the Division's products and follow up on pre- and post-installation activities.Key Responsibilities:Responsible for the servicing and maintenance of the Division's products on-site to ensure satisfactory performance of the company's productsAttend promptly to service and fault calls in...

  • Senior Engineer

    5 days ago


    Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time

    [What the role is] You will be part of the multi-disciplinary team overseeing the entire life cycle management of next generation Radar Systems, starting from system planning and system design phase to implementation phase and transiting to operations and maintenance phase. [What you will be working on] **[What you will be working on]** The ATMSSP is...


  • Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time $120,000 - $200,000 per year

    [What the role is]The global Unmanned Systems sector has made quantum leaps and is expected to continue growing rapidly. This growth is encouraged by the interest in developing emerging technologies (such as Unmanned Aircraft System (UAS) and electric-Vertical Take-Off and Landing (e-VTOL) aircraft) and innovative use-cases for both commercial and...


  • CAA-Changi Airport Terminal, Singapore Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]To ensure that CAAS continues to be a high-performing and future-ready organisation, we are digitally transforming the way CAAS staff work using new digital tools and services, and how the public engages with CAAS through citizen-centric e-services.[What you will be working on]We are looking for strong and dynamic candidates to be part of...


  • Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time

    **[What the role is]** The global Unmanned Systems sector has made quantum leaps and is expected to continue growing rapidly. This growth is encouraged by the interest in developing emerging technologies (such as Unmanned Aircraft System (UAS) and electric-Vertical Take-Off and Landing (e-VTOL) aircraft) and innovative use-cases for both commercial and...


  • Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time $90,000 - $120,000 per year

    [What the role is]The Next Generation Programme Office (NGPO) in CAAS is looking for a strong, driven, and dynamic engineer to be part of the Info-Centric Air Traffic Management (iATM) Workstream.You will be part of the team overseeing the implementation of Next Generation iATM systems to inter alia manage flight plan filing and air traffic flow management....


  • Changi Airport, Singapore CAA Civil Aviation Authority of Singapore Full time $80,000 - $120,000 per year

    [What the role is]The Next Generation Programme Office (NGPO) in CAAS is looking for a strong, driven, and dynamic engineer to be part of the Info-Centric Air Traffic Management (iATM) Workstream. You will be part of the team overseeing the implementation of Next Generation iATM systems to inter alia manage flight plan filing and air traffic flow...


  • Changi Airport, Singapore FRANKLINWH SG PTE. LTD. Full time $120,000 - $200,000 per year

    Job Responsibilities● Undertake front-end Web development and back-end data processing for the O&M platform, covering architecture design, front-end interface development, and API (Application Programming Interface) design.● Draft, review, and maintain relevant technical documentation, including technical solutions, system design documents, and API...