Assistant Technical Support Engineer

3 days ago

Changi Airport, Singapore O'Connor's Singapore Pte Ltd Full time $40,000 - $80,000 per year

Role Profile

The purpose of the role is to install, service, and repair the Division's products and follow up on pre- and post-installation activities. This is a 2 year renewable contract position.

Key Responsibilities:

  • Responsible for the servicing and maintenance of the Division's products on-site to ensure satisfactory performance of the company's products
  • Attend promptly to service and fault calls in accordance to SLA
  • Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Division's product at customer's site
  • Adhere to maintenance schedule to ensure its timely execution in accordance to SLA and advise end-users of potential problems and follow up on them
  • Interact with end-users to understand the problems they face in using the company's products and feedback to the Technical Support team for resolution
  • Work closely with Technical Support team to ensure the smooth operation of the company's products

Competence (Knowledge, Skills and Abilities):

  • Skills in trouble shooting technical problems related to the company's products
  • Skills in relating to and servicing the end-users with a win-win mind set
  • Certification in Basic Ionising Radiation Safety (General) Course

Requirements:

  • Strong technical knowledge with and certification on in-house products
  • Able to deal with routine tasks and may perform tasks with some level of complexity
  • Take decisions for own tasks in defined degree of freedom
  • Able to solve problems in most cases and within guidelines
  • Works independently within guidelines, defined procedures and direction
  • Requires to work 12-hour shift duty
  • Working location: Changi Airport

Education & Experience:

  • NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
  • Minimum 1 year work experience in the equipment maintenance

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at Personal Data Protection Policy.

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