Sales Operations Executive

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

Responsibilities:

• Data administration and data collation from various sources
• Assist in various management reporting activites.
• Supply Demand database build-up and demand analysis vs Business Outlook
• Optimization of the regional silicon inventories (silicon supplies follow-up, multi-sourcing optimization, analysis of the sourced demand)
• Risk Inventory management
• Review & Manages Last Buy & End of Life Supplies for the Region
• Supports deployment for NPI, migration with Product Lines, Sourcing and operation team
• Support the sales plan together with the Customer Service community
• Take Ownership for customer satisfaction and strive for excellence by satisfying the needs and exceeding the expectations of our customers.
• Take complete responsibility for a customer request/order once allocated. Own the request until completion even though there may be a need to involve others to action.
• Process customer's orders and sample request. Launch and co-ordinates Thales approval procedures  directly with the concerned departments.
• Assist and work with customer on artwork approval process through to OK BAT.
• Determine product availability with factory Order Management and communicate to customers.
• Ensure that all order taking processes adhere to the established contract summaries or Thales standard terms and conditions including pricing, discounts, approved deviations, payment and shipping method.
• Liaise with Logistics department for any special shipping requests from customers. Organise the shipment of all orders processed including any associated documentation requirements. Send invoices and shipping advice to the customer.
• Ensure that all complaints are logged into the tracking database in a timely manner and proactively follow-up with Quality Department for the necessary actions.
• Process and manage all return shipments.
• Assist in provision of management report/s to the Country Sales Manager/CS Mgr.
• Record Management – responsible to keep all files and customer records current.
• Act as an interface in support of customer concerns and issues with various sales and support groups.

Requirements:

• Graduate with at least 2 - 3 years working experience
• Strong numerical and analytical skills.
• Proficient in MS applications (Advanced Excel, Power BI, Power point).
• Mature and pleasant personality.
• Able to work with staffs of all levels.
• Strong co-ordination and meticulous skills.

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.