Sales Manager

2 days ago


Rochor, Singapore IBIS Singapore on Bencoolen Full time $90,000 - $120,000 per year

The Sales Manager is responsible for promoting the hotel, and, where possible, hotels within the chain in the designated area/region. The role focuses on achieving optimal sales under the best possible conditions for the company while meeting budgetary requirements and individual KPIs.

Key Responsibilities:

  • Promote the hotel and support chain-wide sales opportunities within the assigned area/region
  • Achieve hotel budget targets and individual KPIs, including room nights, meeting room targets, ADR, and occupancy
  • Visit and maintain relationships with former, existing, and potential clients, focusing on commercial accounts
  • Anticipate business volume by considering hotel occupancy, holidays, weather, events, and local activities
  • Understand guest requirements and ensure services meet their expectations
  • Maintain accurate client and company information in the PMS and provide excellent after-sales service
  • Negotiate rates and contracts with clients, confirm verbal proposals in writing, and follow up on complaints
  • Support the Director of Sales in training and onboarding new team members
  • Monitor competitors' activities and contribute to market intelligence
  • Execute the hotel's sales strategy, sell room nights, and maximize revenue while adhering to company policies and ethics

Requirements:

  • Bachelor's Degree or Diploma in Hospitality Management
  • Minimum of 5 years of sales experience in the same capacity
  • Proven ability to build relationships and find new business: prospecting, networking, site inspections, and sales calls
  • Strong sales background in MICE
  • Excellent verbal and written communication skills and strong attention to detail
  • Keep abreast of industry trends and share information with all staff
  • Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
  • Proactive mindset to anticipate and support changes in our business
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities


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