Manager

Company description:

NHG Cares

Job description:

STATEMENT OF PURPOSE

The Office of Clinical Informatics (OCI) at NHG Population Health serves as a pivotal team responsible for overseeing critical IT infrastructure that underpins healthcare delivery across Community Care and Population Health missions. Operating under the leadership of the Chief Clinical Information Officer, the team manages essential electronic medical record systems, specifically the Next Generation Electronic Medical Record (NGEMR) and National Electronic Health Record (NEHR).

The OCI team plays a multifaceted role in ensuring seamless system operations through comprehensive build management, rigorous testing protocols, and responsive troubleshooting services. Beyond technical responsibilities, the team orchestrates crucial people-centric functions, including maintaining robust user access controls, coordinating staff training programmes, and implementing effective change management strategies. Through these integrated efforts, OCI enables healthcare professionals to leverage digital tools efficiently, ultimately supporting better population health outcomes and enhanced community care delivery.

MAJOR DUTIES AND RESPONSIBILITIES

The Manager at the Office of Clinical Informatics serves as a senior technical leader who drives strategic initiatives in electronic medical records implementation and optimisation. Taking charge of medium to large-scale informatics projects, this role encompasses comprehensive oversight of system enhancements, from initial requirements gathering through to successful deployment. The manager leads complex troubleshooting efforts, directs system builds, and spearheads configuration improvements to enhance operational efficiency. A significant aspect of the role involves fostering stakeholder relationships across clinical, operational, and IT domains, while providing mentorship to junior staff within the team. The position requires strong governance capabilities to develop and review policies, manage audit responses, and ensure compliance with organisational standards. Through data-driven decision making and analytical expertise, the manager oversees system testing activities and implements technical optimisations that advance system reliability and performance. The role demands a strategic mindset to balance technical requirements with operational needs, while maintaining effective change management practices to ensure smooth system adoption across the organisation.

Key Responsibilities

PRINCIPAL RESPONSIBILITIES

• Track production tickets and change requests
• Support training and change management
• Review and maintain user access matrices
• Conduct audits, follow up on findings and collate responses
• Assist in business impact analysis and business continuity planning, including conduct of downtime drills
• Work with other departments eg. on matters related to cybersecurity, new technology/innovation projects

SECONDARY RESPONSIBILITIES

• Attend internal and external training organised by NHG PopHealth
• Provide secretariat support for designated meetings/committees
• Perform any other duties that may be assigned from time to time

Job Requirements

EDUCATION

• A recognised university qualification preferably related to Information technology, information systems or computer science

EXPERIENCE

• At least 5 years' experience in supporting IT departments, clinical systems implementation or project management
• At least 3 years' experience in managing a team.

OTHERS

• Strong written and communication skills
• Good people management skills and ability to manage multiple projects with effective time management
• Resourceful, and able to work with various stakeholders to gather requirements, coordinate resources and manage change