Senior Business Transformation Manager

Role summary

Own and deliver the company's multi-year transformation across growth, efficiency, cash, quality/compliance, customer, and digital. Drive the roadmap, run the change portfolio, and realise tangible value (revenue, margin, CCC, Opex efficiency) while strengthening processes and data foundations.

Key responsibilities

1) Strategy & Portfolio

• Translate 5-/3-/1-year goals into a prioritised transformation roadmap with business cases, targets, and gated decision points.
• Run the Transformation Portfolio/PMO: intake, prioritisation, resource planning, RAID (risks/assumptions/issues/dependencies), status, and exec reporting.

2) Programme Delivery & Value Realisation

• Lead multi-country initiatives (e.g., market entries, channel model upgrades, pricing architecture, S&OP, inventory optimisation, e-commerce/CRM).
• Build and track benefits (revenue, GP%, EBIT, CCC, Opex) with Finance; ensure value is realised and booked (not just "planned").

3) Process Excellence (Commercial & Operations)

• Map and redesign core processes (Lead→Quote→Order→Cash; S&OP Procure→Pay; Service/Repairs) with clear SOPs, SLAs, and controls.
• Embed standard cadences (QBRs, S&OP, pipeline reviews) and handoffs across countries and BUs.

4) Digital & Data

• Partner with IT/DT to operationalise CRM/HRMS/ERP analytics; define adoption KPIs and drive behaviour change.
• Establish a single-source-of-truth KPI pack (executive dashboard) and data governance (owners, definitions, QA).

5) People & Change

• Create change plans (stakeholders, communications, training, incentives).
• Coach workstream leads; uplift internal capability so changes stick (playbooks, templates, checklists).

6) Quality, Compliance & Risk (med-device context)

• Coordinate with RA/QA on QMS/eQMS improvements, CAPA, audit readiness, and field vigilance linkages to commercial processes.
• Ensure transformation work respects ISO 13485/SS 620 and country regulations (HSA/MDA/TFDA etc.).

7) Governance

• Run monthly SteerCo: decisions, escalations, and trade-offs; maintain a transparent portfolio view (RAG, risks, mitigations, spend vs. benefits).

Must-have qualifications

• Experience: 8–12+ years leading cross-functional transformations (portfolio/program level), with multi-country exposure and a track record of measurable P&L and cash impact (EBIT, GP%, CCC, DSO/DOH).
• Industry fit: Background in medical devices/healthcare or other regulated, B2B field-service businesses; comfortable with ISO 13485 / QMS, vigilance/CAPA, tendering, and hospital workflows.
• Operating toolkit: Hands-on with process redesign (Lead→Quote→Order→Cash, S&OP, service/repairs), change management, and benefits realisation (can baseline, target, and book savings/uplift).
• Digital & data fluency: Implemented or scaled CRM/ERP/HRMS and BI dashboards; able to define data models/KPIs, drive adoption, and interrogate funnels/forecasts without an analyst.
• Programme leadership: Built/ran a PMO (intake, prioritisation, RAID, gated governance) and managed vendors/SIs; strong stakeholder management from frontline to ELT/Board.
• Financial acumen: Can model business cases (NPV/IRR/Payback), price waterfalls, inventory turns, and margin drivers; partners tightly with Finance.
• Communication: Executive-level storytelling, crisp written docs, and the ability to move behaviour (training, comms, incentives).
• Education: Bachelor's in Engineering, Business, Supply Chain, or similar.

Strongly preferred

• Certifications: PMP/Prince2 and Lean Six Sigma (Green/Black Belt) or equivalent transformation credentials; formal change management (Prosci/ACMP).
• Quality/Reg literacy: Practical exposure to ISO 13485, eQMS rollouts, CAPA, audit readiness; understands how commercial processes interact with QMS.
• Commercial excellence: Experience setting pricing guardrails, channel/rebate programmes, and KAM frameworks; improved CRM hygiene/adoption at scale.
• Supply chain/S&OP: Raised forecast accuracy, reduced obsolescence, and improved inventory turns across multiple countries/SKUs.