SEM/STEM Customer Service Engineer

4 days ago


Changi, Singapore BORRIES PTE. LTD. Full time $60,000 - $120,000 per year

We are looking for a hands-on, detail-oriented Customer Service Engineer to provide system technical support and maintenance services for Borries SEM/STEM system installed at Singapore customer sites. This position will serve as the first line of response for system troubleshooting, maintenance, calibration, and installation support.


Key Responsibilities:

  • Perform on-site installation, troubleshooting, diagnostics, and repair of our SEM/STEM systems.
  • Handle preventive and corrective maintenance according to manufacturer guidelines.
  • Maintain detailed service logs and customer records.
  • Train customers on proper system operation and basic maintenance.
  • Coordinate with technical teams for advanced troubleshooting and part replacements.
  • Provide post-installation service and warranty support.
  • Respond to customer service requests within a defined SLA timeframe.

Qualifications:

  • Singaporeans preferred.
  • Bachelor's degree in electrical engineering, mechanical engineering or related field.
  • 3+ years of field service support experience, preferably with electron microscopy or other complex high precision scientific instruments.
  • Strong mechanical aptitude and comfort working with high-voltage equipment and vacuum systems.
  • Excellent communication, time management, and customer-facing skills.
  • Willingness to 10% travel worldwide customer sites or training as needed.


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