Customer Service Executive – E-commerce

3 days ago


Singapore JIJI PTE. LTD. Full time $30,000 - $54,000 per year
Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery .

Key Responsibilities

  • Respond promptly to customer enquiries via chat, email, and phone
  • Assist customers with order tracking, product enquiries, and aftersales support
  • Coordinate with logistics and internal teams to resolve delivery or stock issues
  • Handle return/exchange requests and follow up with customers professionally
  • Update customers on order statuses and ensure timely resolution of issues
  • Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

  • Entry-level candidates are welcome; training provided
  • Strong communication and problem-solving skills
  • Customer-first mindset and a calm, professional attitude
  • Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI



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