E-commerce / Customer Service Executive
1 week ago
**E-Commerce / Customer Service Executive**:
**Job Description & Requirements**:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Manage Showroom for Walk in Enquiries and Servicing
- Daily operations include preparing orders and packing orders
- Listing / Managing E-Commerce Online Platforms
- Attending to Customer Enquries on Online Platforms
**Requirements and skills**:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Working Hours**:
- 5 Day Work (Saturday included)
- Office/Showroom/Service Centre located at Oxley Bizhub
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