
CRM Executive
6 days ago
Job Title
CRM ExecutiveJob Description
So, who are we?
We're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.
We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.
We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.
Your role in the Team's Success
Join our APAC+ME Divisional team, working with best-in-class communications and CRM technology stacks to drive our ambition to produce client-driven, tailored and personalised communication that will help transform IG's client experience. Be part of a team that wants to revolutionise the way we communicate with our clients.
What you'll do
- Develop and execute CRM strategies, tailoring campaigns for product launches and customer retention.
- Map out and enhance customer journeys, identifying key touchpoints and areas for improvement.
- Implement personalised, data-driven lifecycle campaigns.
- Analyse customer data to generate insights and track campaign effectiveness through reports and dashboards.
- Work cross-functionally with marketing, sales, product development and customer support to ensure cohesive customer experiences.
- Gather and analyse customer feedback, making actionable recommendations to improve satisfaction.
- Track key metrics and continually optimise CRM communications
What you'll need for this role
- A minimum of 5 years communications experience with a core focus on operational delivery using data & marketing automation tools
- Experience in CRM strategy, particularly in financial services or FinTech
- Expertise in SalesForce Marketing Cloud, data-driven CRM, HTML and journey creation.
- Ability to translate customer insights into actionable CRM Improvements
- Proficiency in MarTech roadmaps and multi-channel execution
- An understanding of key CRM engagement metrics, and how to measure, test and optimise journeys and emails/SMS/push
- A strong, creative thinker, who is innately inquisitive, with the ability to make the complex simple
- Excellent communication skills – the ability to communicate effectively with both technical and non-technical colleagues and stakeholders
- Self-motivated and organised– the ability to manage your own time and task list effectively
How we work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:
- Lead and Inspire: Drives trust, alignment, and enthusiasm
- Think Big: Focus on the problems that most impact commercial outcomes
- Champion the client: Understand and prioritise client's needs
- Deliver at pace: Push for fast, sustainable growth;
- Raise the bar: Take ownership, be accountable and share feedback
We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.
The Perks
Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
In addition to salary and bonus, we offer a wider range of benefits including:
- Flexible working hours and work-from-home opportunities
- 20 days of Annual Leave per financial year (carry forward or sell-off up to 5 days), additional one day for every year of completed service, capped at 23 days
- Medical plans including dental cover
- Two volunteering days per year
- One day of birthday leave per year
- Gym/Fitness reimbursement, IG pays a contribution of SGD 60/month for fitness or gym membership costs
- Global Share Purchase Plan, allows you to invest into a share plan and receive 1 free matching share for every two shares you purchase
Learn more about the Perks here
Join us for this exciting journey. Apply now
Number of openings
0-
Business Analyst
2 days ago
Singapore Spearing Executive Search Full timeAbout the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions. Responsibilities:...
-
CRM Executive
4 weeks ago
Singapore IG Group Full timeCRM Executive page is loaded## CRM Executivelocations: Raffles Place - Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R\_15309**Job Title**CRM Executive**Job Description**We're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares,...
-
CRM Executive
2 days ago
Singapore IG Group Full timeCRM Executive page is loaded## CRM Executivelocations: Raffles Place - Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R\_15309**Job Title**CRM Executive**Job Description**We're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged...
-
Executive, CRM
1 week ago
Central Singapore Sime Darby Full timeCompany: Vantage Automotive Limited **Responsibilities**: BYD NPS and Mystery Shop Program - Leading and managing BYD NPS for VAL and BYD dealers to ensure that NPS targets are met monthly - Identify gaps and ensure improvement plans are executed on time - Regular checks on dealer’s showrooms and service centres to ensure NPS requirements are...
-
Junior CRM Executive
1 week ago
Singapore BHG (SINGAPORE) PTE. LTD. Full time**Job Description & Requirements**: BHG is a Company undergoing a major transformation - we are creating exclusive designer quality merchandise at affordable prices, and bringing these desirable international brands to your doorstep. We’re changing rapidly - our merchandise, our stores, our entire customer experience - and we are looking for people who...
-
CRM Executive
4 weeks ago
Singapore Watsons Singapore Full timeOverview As a CRM Executive, you will drive the planning and execution of Member lifecycle campaigns for Watsons Singapore, bringing the loyalty programme to greater heights. What Awaits You Assist to develop, execute and optimise all membership related campaigns/automations to build and maintain strong members' loyalty and achieve CRM KPIs (e.g. member...
-
Executive, CRM
1 week ago
Singapore VANTAGE AUTOMOTIVE LIMITED Full timeVantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...
-
Senior CRM IT Executive
1 week ago
Singapore SHAKE SHACK SINGAPORE JEWEL PTE. LTD. Full timeWe are seeking a proactive Senior CRM IT Executive to lead the management and optimization of our customer relationship management systems. You will ensure seamless CRM operations, collaborate closely with vendors, and support marketing and operational initiatives to enhance customer experiences. Responsibilities Maintain and manage the CRM platform,...
-
CRM Marketing Executive
1 week ago
Singapore Singapore Petroleum Company Limited Full time**Responsibilities**: **1. CRM & Mobile App Management**: - Oversee daily operations, maintenance, and enhancements of the CRM system and mobile app to ensure seamless functionality and user satisfaction. - Translate business needs into actionable system updates, configuring CRM features and mobile app improvements to meet strategic goals. - Lead the...
-
Marketing CRM Executive
4 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:• We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand. • The successful candidate will lead marketing and CRM campaigns and collaborate with cross-functional teams...