Urgent Key Account Manager

2 weeks ago

Kampong Ubi, Singapore a4e9da33-c067-4eb6-82c9-509a02600140 Full time $80,000 - $120,000 per year

Highlights:

  • Permanent job opportunity
  • 5 days work week, normal office working hour
  • Great remuneration & benefits
  • Great career progression
  • Location: Ubi

Responsibilities:

  • Handle inquiries and requests from customers and address their needs.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs.
  • Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis.
  • Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment.
  • Generate progress reports for clients and management within the company.
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Collect and analyse data to learn about customer behaviour.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly.
  • Act as a customer advocate with a focus on improving the buying experience.
  • Monitor and analyse customer's usage of our product and solution.
  • Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships.

Requirements:

  • Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
  • Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred.
  • Have strong network and cyber security in the enterprise and government sector as well as in local IT market.
  • Critical thinking and problem-solving skills.
  • Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
  • Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.

HOW TO APPLY:

Interested applicants, please click on "Apply Now" or email to provided your latest resume in MS WORD format with below information.

  • Last drawn salary
  • Expected salary
  • Notice period
  • Reason for leaving

We regret only shortlisted candidates will be notified.

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