Customer Service Associate

2 weeks ago


Raffles Place, Singapore PERSOL Full time $28,000 - $38,000 per year

Job Specification

  • Contract Duration: 6 months
  • Working Hours: 9am-6pm (Mon to Fri)
  • Location: Raffles Place
  • Salary: $2800 - $3800 + Completion Bonus: 0.5 Month

Job Description


• Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;


• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;


• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;


• Provide excellent customer service experience;


• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.


• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;


• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;


• Highlight any potential concerns/risks and proactively shares best risk management

practices; and


• Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;


• May be rotated amongst the different Service Centres;


• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Job Requirements

  • Experience in customer service is preferred


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