
Customer Service Associate
5 days ago
Job Specification
- Contract Duration: 6 months
- Working Hours: 9am-6pm (Mon to Fri)
- Location: Raffles Place
- Salary: $2800 - $3800 + Completion Bonus: 0.5 Month
Job Description
• Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management
practices; and
• Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Job Requirements
- Experience in customer service is preferred
-
Customer Service Executive
1 week ago
Raffles Place, Singapore Lionheaart Freight Pte Ltd Full time $30,000 - $60,000 per yearJob Scope:Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.Interact...
-
Compliance Associate
1 week ago
Raffles Place, Singapore ONE VOGUE PTE. LTD. Full time $30,000 - $40,000 per yearCompliance Associate - Junior5 days (Monday - Friday)Location: RafflesBasic Salary: $2600 - $2800Responsibilities:Perform Customer Due Diligence (CDD) checks for new and existing customers.Assist with enquiries on AML/CFT procedures, customer risk assessment, and name screening.Provide guidance on matters related to the automated CDD system.Assist to update...
-
Client Service Representative
21 hours ago
Raffles Place, Singapore STONEX FINANCIAL PTE. LTD. Full time $60,000 - $120,000 per yearClass: Full-time AND PermanentLegal Entity: StoneX Financial Pte. Ltd.Company Overview:Connecting clients to markets – and talent to opportunity.With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we...
-
Corporate Secretarial Associate
5 days ago
Raffles Place, Singapore Impetus Corporate Solutions Pte Ltd Full time $40,000 - $60,000 per yearWe are seeking a full-time Corporate Secretarial Associate to join our dynamic corporate services team. In this role, you will support client engagements, prepare and file statutory and compliance documents, and ensure that corporate governance requirements are met. You will have the opportunity to work closely with both private and listed companies, gaining...
-
Customer Support Executive
2 weeks ago
Raffles Place, Singapore Private Advertiser Full time $40,000 - $60,000 per yearJob DetailsRespond to client inquiries via calls, emails or chat platformsAssist clients with onboarding and provide ongoing supportMaintain accurate client records and update internal systemsCollaborate with teams to ensure timely service deliveryHelp collect client feedback and report insightsRequirementsLocal Polytechnic Diploma/Degree...
-
Brand Marketing Associate
21 hours ago
Raffles Place, Singapore ALTRAMARKETING Full time $40,000 - $60,000 per yearAs a Brand Ambassador, you will represent our clients at promotional events, roadshows, and in-person marketing campaigns. Your main goal is to engage customers and promote our clients' products or services, effectively generating leads and sales.Key Responsibilities:o Plan, organize, and execute roadshows and promotional events on behalf of our clients.o...
-
Office Services Lead
5 days ago
Raffles Place, Singapore Williams Lea Private Limited Full time $40,000 - $60,000 per yearKey Responsibilities:Supervising and motivating a team of operators to drive productivity, produce high-quality work, and provide outstanding customer service on a day to day basisDocument filings, data entry, record keeping, procurement of office stationery, equipment maintenance, meeting room set up.Manage and deploy overflow/temporary staff, ensuring site...
-
Junior Marketing Assistant
3 weeks ago
Raffles Place, Singapore Aries Marketing Group Full timeKey Responsibilities: 1) Face to Face Marketing 2) Increase Brand Awareness and offer excellent customer service for associated client 3) Coordinating operations and organization and expansion plans Benefits: • 1-1 Mentorship • Travel Opportunities • Career Advancements • Personal Development • Exciting Working Environment Attributes we are...
-
Senior Manager Support Services
3 days ago
Raffles Place, Singapore AKAMAI TECHNOLOGIES APJ PTE. LTD. Full time $120,000 - $200,000 per yearAbout the Role As the Senior Manager Support Services, you will lead Akamai's Asia Pacific, Greater China, and Oceania technical support organization. You will provide strategic and operational leadership to a high-performing, customer-focused team that ensures the reliability and performance of Akamai's services for enterprise customers.You will act as a...
-
Junior Events Sales Associate
2 weeks ago
Raffles Place, Singapore IMG Marketing Services Full time $35,000 - $45,000 per yearOver here at Insurgent Marketing Group, we pride ourselves by constantly upholding outstanding sales performance and providing one of the best guidance and coaching systems to enhance our people with the right knowledge and skill set.Our MissionExcellent customer service and customer acquisitionBrand enhancement of our reputable clients and their respective...