Senior Assistant Manager, Support and Care Management

7 days ago

NTU Main Campus Singapore Nanyang Technological University Singapore Full time $90,000 - $120,000 per year

Senior Assistant Manager, Support and Care Management (University Wellbeing Office)

Wellbeing and support are top priorities for NTU. Ensuring these enable NTU to fulfill its educational mission and duty of care.

This role is part of the University Wellbeing Office (UWO) and is required for the management and administration of wellbeing support services and programmes for Postgraduate Coursework (PGC) students. It will work closely with Schools and the University Counselling Centre (UCC) on procedures, processes, and guidelines to ensure that PGC students receive seamless and efficient support without compromising quality of care. 

The role will also work very closely with relevant stakeholders to enhance the wellbeing and care of all NTU staff and students. It will play a vital role in growing NTU's Wellbeing Community of Practice (including growing the CoP's competencies)  as well as driving proactive and preventive programming with a focus on reaching PGC students.

Key Responsibilities:

Ensure efficiency and quality of care and support

  • Manage and provide administrative and operational support for the provision of various campus support and care services such as counselling services, NTU's wellbeing mobile application, and student health insurance.

  • Develop and implement procedures and processes with schools and other service providers for access to support and care services for PGC students.

  • Supervise and guide the PGC student care managers in Schools.

Promote and enhance health and wellbeing

  • In collaboration with UWO's Wellbeing Development Team (WDT), plan, develop, and implement initiatives, such as talks, events, and promotional campaigns targeted at PGC students.

  • Plan, develop, produce, and distribute wellbeing resources to PGC students.

  • Work with Schools and NTU's Wellbeing Community of Practice (CoP) to develop and grow NTU's wellbeing volunteer community and their support services for better support and care for PGC students.

Improve wellbeing competency

  • Manage the compulsory structured wellbeing training and development programmes for employees and volunteers who hold roles to support PGC students. 

Monitor and wellbeing to formulate and direct wellbeing resources

  • Implement feedback channels and conduct wellbeing surveys and needs analysis for PGC students.

  • Analyse the effectiveness and impact of these programmes in providing care and support to PGC students.

  • Provide regular reports and recommendations on PGC student wellbeing.

Requirements:

  • Minimally a bachelor's degree in any related field. Specialisation in social science such as health, social work, psychology, etc. preferred.

  • Proven ability in developing and implementing effective marketing/social media strategies and campaigns for large audiences with diverse needs.

  • At least 8 years of experience preferably in the tertiary education sector.

  • Successful experience in planning and organising events, campaigns and talks and training on mental health and wellbeing.

  • Successful administration and implementation of support services.

  • Excellent track record in developing/growing community and stakeholder engagement.

  • Excellent team player with strong verbal and written communication skills.

  • Fluent with data collection and management. Knowledge of analytic methods, approaches, tools, and implementation will be advantageous.

  • Proficient with Microsoft 365 and technological tools and information systems relevant in a university setting.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

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