Senior Assistant Manager, Support and Care Management

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Senior Assistant Manager, Support and Care Management

Apply locations NTU Main Campus, Singapore time type Full time posted on Posted Today job requisition id R

Senior Assistant Manager, Support and Care Management (University Wellbeing Office)

Wellbeing and support are top priorities for NTU. Ensuring these enable NTU to fulfill its educational mission and duty of care.

This role is part of the University Wellbeing Office (UWO) and is required for the management and administration of wellbeing support services and programmes for Postgraduate Coursework (PGC) students. It will work closely with Schools and the University Counselling Centre (UCC) on procedures, processes, and guidelines to ensure that PGC students receive seamless and efficient support without compromising quality of care.

The role will also work very closely with relevant stakeholders to enhance the wellbeing and care of all NTU staff and students. It will play a vital role in growing NTU’s Wellbeing Community of Practice (including growing the CoP’s competencies) as well as driving proactive and preventive programming with a focus on reaching PGC students.

Key Responsibilities:

Ensure efficiency and quality of care and support

• Manage and provide administrative and operational support for the provision of various campus support and care services such as counselling services, NTU’s wellbeing mobile application, and student health insurance.

• Develop and implement procedures and processes with schools and other service providers for access to support and care services for PGC students.

• Supervise and guide the PGC student care managers in Schools.

Promote and enhance health and wellbeing

• In collaboration with UWO’s Wellbeing Development Team (WDT), plan, develop, and implement initiatives, such as talks, events, and promotional campaigns targeted at PGC students.

• Plan, develop, produce, and distribute wellbeing resources to PGC students.

• Work with Schools and NTU’s Wellbeing Community of Practice (CoP) to develop and grow NTU's wellbeing volunteer community and their support services for better support and care for PGC students.

Improve wellbeing competency

• Manage the compulsory structured wellbeing training and development programmes for employees and volunteers who hold roles to support PGC students.

Monitor and wellbeing to formulate and direct wellbeing resources

• Implement feedback channels and conduct wellbeing surveys and needs analysis for PGC students.

• Analyse the effectiveness and impact of these programmes in providing care and support to PGC students.

• Provide regular reports and recommendations on PGC student wellbeing.

Requirements:

• Minimally a bachelor's degree in any related field. Specialisation in social science such as health, social work, psychology, etc. preferred.

• Proven ability in developing and implementing effective marketing/social media strategies and campaigns for large audiences with diverse needs.

• At least 8 years of experience preferably in the tertiary education sector.

• Successful experience in planning and organising events, campaigns and talks and training on mental health and wellbeing.

• Successful administration and implementation of support services.

• Excellent track record in developing/growing community and stakeholder engagement.

• Excellent team player with strong verbal and written communication skills.

• Fluent with data collection and management. Knowledge of analytic methods, approaches, tools, and implementation will be advantageous.

• Proficient with Microsoft 365 and technological tools and information systems relevant in a university setting.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

About Us

NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).

Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district.

Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

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