Patient Service Associate

2 weeks ago

Central Region, Singapore Alexandra Hospital Full time $35,000 - $45,000 per year

Overview

To deliver friendly, efficient customer service and create a warm, welcoming atmosphere for all internal and external customers/patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities:

  1. Department Readiness:

  2. Strictly follow and implement the Department Readiness Standard Operating Procedure (SOP), ensuring all aspects of department preparation and maintenance are consistently met according to established guidelines

  3. Ensure cleanliness and functionality of SA counter, patient waiting areas, kiosks, equipment, lights, air conditioning, and telephones

  4. Maintain up-to-date brochures, materials, and posters

  5. Patient Journey Management:

  6. Assist with registration, screening, escalations, cashiering, and inquiries

  7. Ensure accurate and timely registration, promoting self-help kiosk usage
  8. Assess patients on arrival according to patient assessment SOP

  9. Maintain accurate patient insurance information and billing

  10. Room Readiness:

  11. Follow Managing Consultation SOP

  12. Ensure room cleanliness, equipment functionality, and up-to-date collaterals

  13. Appointment Management:

  14. Handle pre/post-appointment and procedure information

  15. Prepare patient lists for vetting by Radiographers and Radiologists
  16. Book/reschedule procedures and appointments

  17. Follow up on no-shows as per clinic doctor's instructions

  18. Patient Service:

  19. Attend to appointment requests, emails, and phone inquiries

  20. Provide accurate billing information for scans and procedures

  21. Quality Improvement:

  22. Participate in quality improvement projects

  23. Assume other responsibilities as assigned by clinic/nurse manager, service team leader, or service executives

Job Requirements:

Qualifications:

  • Minimum of "A" Levels/Diploma

Skills and Competencies:

  • Proficient in computer skills
  • Strong teamwork, communication, and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Comfortable working in a hospital setting and different clinics as needed
  • Flexible to work shifts when required

If the role sounds interesting to you, please contact '' to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

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